ComplaintsforAlexa Model & Talent Management Inc.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a model for Alexa Model and Talent Management. I did a job for them on July 9th, 2021. I was never compensated for the job and the agency does not see this as a problem. The job was $600 a day. I was there at 9 am cut at 3 pm and not paid a dime for my time.

  Business response

  01/26/2022

  Business Response /* (1000, 7, 2021/11/23) */ **** was booked for a client Lavish Lashes. Shortly after her arrival we were contacted by the client they were dismissing her. Her attitude was very bad, she was not able to move in front of the camera and was accusing the makeup artist of stealing her clothes. Natalie from Alexa went to the location as requested by the client to collect everything that **** left. There have been other situations that we have had and experienced with **** and other clients.....this was not the first. We have removed her from our website and all media related between her and Alexa. The client asked us to email her that they would pay her however she never responded to our email. Consumer Response /* (3000, 9, 2021/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is LYING. I have sent them about TWENTY emails that they have IGNORED. I have emailed them over and over to resolve this and they are continuing to lie here telling you I am not responding. They BLOCKED me on social media so I cannot contact them there and they are COMPLETELY LYING to you here saying they have attempted to resolve this. This business has scammed me before too. They have taken 40% instead of 20% from my earnings, paid me less than agreed, and not paid me at all. I AM SICK of their disgusting I professional behavior. I ASKED THEM TO REMOVE ME. they didn't do that on their own. They make me sick and I have heard HORROR stories from other models about them too. PLEASE SHUT THEM DOWN!!!! Consumer Response /* (3000, 11, 2021/11/24) */ I would like to add that this agency never reached out to me to resolve what happened with this incident. They had 120+ days to pay me and still have not done so. They have ignored all of my emails and messages. They only know one side of the story and never even attempted to know mine. The have accused me of accusing someone of stealing which is a lie and the wardrobe stylist at this shoot insinuated that I was stealing. Why is this okay? Why is it okay for an agent who is supposed to be the mediator for the talent to ignore the talent and block them from contacting them? I have done everything but sue this organization which is the next step I will take against them. They never reached out to me at all to resolve this and have not acted as an agent but rather a greedy and horribly selfish monster. Business Response /* (4000, 18, 2021/11/29) */ To be honest we prefer NOT to get into a ******* match. We did NOT actually hire ****. We are SIMPLY A MIDDLE MAN in this situation. We are NOT the client. We do not print images nor use images. We feel **** should be dealing directly with the client. And they resolve the issues between themselves. Since they actually occurred between the two of them. We wwere NOT present at the time. Consumer Response /* (4200, 22, 2021/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This agency is the middle man. That is exactly the job of the agency however, Alexa Models is lying. I provided the response I sent them. They claimed to the BBB I have been ignoring them. However they have not addressed their actions at all and instead are claiming they have no role in this. I have ALREADY reached out to the client who is WILLING TO PAY ME but Alexa WONT ALLOW IT because they are not contacting me to facilitate it as THAT IS YHE JOB OF THE AGENT. They fail to do their job over and over which is why I am no longer working with them. They are lying to make themselves look innocent saying I have been ignoring them when in fact they have been ignoring me. They are already in a "******* match" with me because they refuse to pay me and have lied to be about my image being used. This is illegal. They refuse to fix this and I will sure them in court. I don't care if they don't like it. They have every opportunity to fix this and instead act like childish schoolchildren instead of a professional agency. This is disgusting. Please hold this BUSINESS accountable for its actions!!! Consumer Response /* (3000, 27, 2021/12/02) */ Also, from the very beginning Alexa claimed to know what happened at the shoot even though they were not there. They never asked me anything about it but were sure they knew exactly what happened. Now they are conveniently trying to say they were not there so they don't know and they aren't involved. They told the client she did not have to pay. They never told the talent I would not be paid. The agency was paid. The agency assured me my photos wouldn't be used. I found my photos being used. The agency lied to me and took ONLY the clients account into consideration throwing their mode under the bus. They never once asked me a thing about it. So now to claim they have no role in this is pathetic. Consumer Response /* (3000, 28, 2021/12/02) */ ***Document Attached*** This is a message from the client specifically stating that is is NOT CUSTOMARY for the model to go after the client for payment as this is THE JOB OF THE AGENT. however Alexa did not do their job so I contacted the client HOWEVER she cannot just pay me. She has stated that it has to go through Alexa for her business. They need to make this right but they REFUSE. Consumer Response /* (3000, 29, 2021/12/02) */ ***Document Attached*** Here is additional proof that I have contacted them and they have ignored me. I used a separate email adress as they ignore any communication and still they do not respond. I have NO CHOICE but to sue if the BBB doesn't help. THEY DESERVE TO PAY FOR THEY HORRIBLE ACTIONS. The client told me she will pay but Alexa is saying I am not responding. I have attached communication from the client who is trying to pay me but ALEXA HAS TO INVOICE HER. I CANNOT DO THAT. Consumer Response /* (4200, 37, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is acting immaturely, illegally, irresponsibly, and above all else they did not do the agent's job which is to be the middle man between the client and the talent. This agency ignored many emails from me trying to resolve this issue. Their solution was to ignore all parties involved, the talent and the client. The client and I spoke personally many times and she informed me that she was doing everything she could to resolve the matter and ALEXA did NOTHING. they ignored her text messages asking what amount to compensate me. They even went so far as to lie to the client and tell her I was ignoring them when in fact the opposite was true. This agency ignored the client and the talent instead of doing their job as the middle man. The response they provided to my complain was disgustingly immature and shows their lack of professionalism. This agency did NOTHING to resolve this and tried to make it so I DID NOT get paid. They deserve to be out of business. They have not apologized nor answered my emails still to this day. Beware.

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