ComplaintsforSouth Beach Tanning Company

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I enrolled with South Beach Tanning on 1/11/**** and enrolled for 30 days and paid the start up fee. I made it clear I only wanted one month and they ensured me that if I returned on February 1st, **** I could cancel and not be charged past 30 days. When I went into the salon on 2/1/**** they informed me that was a complete lie and they took out the $43.99 from my bank account without my permission and refuse to give me my money back even though they cancelled my membership. *************************** a manager at this location emailed me saying there is no solution to this problem and I am responsible for this $43.99 even though I made it clear on 1/11 I only wanted it for 30 days.

  Business response

  02/05/2024

  ******************* came into the salon on 1/11/24 inquiring about the promotions and packages we were offering at that time. On that day, we were offering new membership sign-*** for $1 for the remainder of the first month, with it to auto bill the first of each month thereafter $43.99 ($39.99 plus tax) and requiring a 3 month commitment. You could also sign up for the membership without the promotion, for a $20 enrollment fee and pay the prorate for the remainder of the month with it set to auto bill on Feb 1, **** to the card we were given to put on file without a time commitment. Since she stated she was only tanning for 1 month, it was recommended she do a 30 Day Pass instead for $86.90 ($79 plus tax) which required no cancellation and would only run for 30 consecutive days. ******************* felt the membership would be a "better deal" however, with it requiring a 30 day notice for cancellation and February being a short month, I was asked if she cancelled after it billed on February 1, if it would still bill her for March. I agreed if she opted to sign up for the membership, as long as she made sure to cancel on February 1, I would override the 30 days notice so she would not be billed on March 1. This would allow her to continue to tan until the end of February.

  ******************* did sign the cancellation after being billed on February 1, and the 30 days notice was overridden. When she reached out to me via email on February 2, I offered to refund her the difference between the amount she paid for the membership she opted to sign up for, and the 30 Day pass it was recommended she sign up for, of $8.08. I am attaching a copy of the contract ******************* signed authorizing us to automatically debit her account on the first of the month. 

  Customer response

  02/05/2024

   
  Complaint: 21243049
  
  I am rejecting this response because: She is lying. She is telling customers one thing and then having them sign off on something else. Please review their reviews online and you will find that this is the only salon with poor ratings. I understand this is a he said she said thing but you are going to keep getting complaints from this salon if she keeps getting away with fraud and lying to customers. I am owed $43.99 due to what she told me, not $8. 
  
  Sincerely,
  
  **********************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I visited the South Beach Tanning Company at ********************************************************************* on February 9th, 2023. Upon entering I requested 6 minutes in room number 13. The representative informed me that 13 was unavailable and put me in room number 18. After tanning for a few minutes, it occurred to me that I had possibly been in the bed longer than 6 minutes. I turned to look at the timer and it was at 8 minutes. I immediately got out and turned off the machine. After dressing, I went outside and asked **************** lady (I don't recall her name) to come to the front so that I could talk to her about what happened. I asked her how long she set the timer for and she said 15 minutes. I reminded her that I had requested 6. What happened next is especially bothersome to me.She accepted responsibility for the mistake but also said "it happens sometimes." I told her that this type of mistake can never happen and asked her if she understood why. She then began to make excuses saying that "well it's okay because you got out early." I was troubled by her lack of appreciation for the potential consequences of this type of mistake. I told her I would talk to her manager in the morning and left.This morning, February 10th, I called the location and asked for the name of the manager. A young woman told me it was ****** (*****?) and that she was away and would not return until the 14th. She asked to address my reason for calling and I declined and am now submitting this complaint.The young lady's comments show me that she does not fully appreciate the risk and consequences of her actions. It also appears to me that she did not look at my tanning history - if she had done so, she would have realized that I've never tanned at this location for longer than 7 minutes, ever. She doubled the amount of time on the tanning bed and if I had not been paying attention the consequences would have been more extreme than the moderate sunburn I now have.

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