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Find a Location

Autopro's Towing and Recovery, LLC has 1 locations, listed below.

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    Business ProfileforAutopro's Towing and Recovery, LLC

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/22/2018

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers emergency towing, roadside assistance, battery boost and jump services, flat tire assistance, junk car removal, abandoned vehicle recovery, and equipment hauling.

    Business Details

    Location of This Business
    5011 N Coolidge Ave, Tampa, FL 33614-6421
    BBB File Opened:
    10/7/2011
    Years in Business:
    13
    Business Started:
    11/16/2010
    Business Incorporated:
    11/16/2010
    Accredited Since:
    2/22/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    8:00 AM - 6:00 PM
    Business Management
    • Mr. Edwardo R. Roldan, Owner/Manager
    • Mr. Eduardo Roldan, Manager
    Contact Information

    Principal

    • Mr. Edwardo R. Roldan, Owner/Manager

    Customer Contact

    • Mr. Edwardo R. Roldan, Owner/Manager
    • Ms. Linda Soler, Assistant
    • Mr. Eduardo Roldan, Manager
    Additional Contact Information

    Fax Numbers

    • (813) 415-3600
      Primary Fax

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Last Saturday, June 8th, AUTOPROS company towed my car after ***** minutes of my arrival, at 10:00 a.m.. I was there because I was meeting with *************************, who is the grandmother of my grandkids to take our grandkids to the community pool located in ******************************, where she has lived for the past 6 years. It took me 15 minutes to go inside *****'s apartment and come back to car where I left my bag pack, wallet and grandbaby's water, baby safety floaters, food, diapers, etc. The car was gone in a matter of ***** minutes without a warning.***** called immediately to AUTOPROS ******************************************** LLC after we figured out the name of the towing company that was holding my car and, they said it would cost $202 to recover the car, but it would be double the price if I pick it up after 12. I went there and ask them to lower the price, but they said they already discounted $70 dollars, which was not true. The car was towed between 10:15 and 10:20 A.M. THERE WAS NO WARNING! I picked up the car by 12, and had to pay with a DEBIT CARD BECAUSE THEY SAID THEY DIDN'T TAKE CREDIT CARDS.This company is illegally towing cars without compelling with the first step of warning people. For more than a year I've been going every single Saturday to drop off or pick up my grandkids, I have ALWAYS parked in the same spot without receiving a warning. Is there any control on the prices they impose to people? I'm deeply hurt not only in the pocket. All the stuff that I had in the car and THE SCHEDULED PLANS for that day went to h*** thanks to these people just for greed.THIS COMPANY NEEDS TO HAVE A CONTROL AGENCY TO CHECK THE PRICES THEY IMPOSE TO PEOPLE. ALSO, NO ONE IS CONTROLLING THE WAY THEY OPERATE. THEY SUPPOSE TO GIVE PEOPLE A WARNING BEFORE TOWING THEIR VEHICLE. Please, consider the high volume of complaints that are posted in the reviews. I feel my rights have been violated. Thank you for your time and consideration to this matter.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Melissa M

    1 star

    12/14/2022

    Not operating ethically under ******* towing statue ****** ! Reporting to ******* Code Enforcement as well - I encourage you to do so too! Driver stole my vehicle - then impounded overnight and damaged my vehicle extensively. Sent a demand letter for the damage and will file in civil court in 14 days!

    Local BBB

    BBB of West Florida

    BBB Reports On

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