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ComplaintsforBrothers Trailers, LLC
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Complaint Details
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Initial Complaint
07/25/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 12, 2020 I made contact with Shawn a salesman from Brother's Trailer in regards to a purchase of a 8.5X20 enclosed car trailer. I was told the trailer would take 6 to 8 weeks to build if it was paid in full so I paid the entire bill in full for $4575.00 based on the completion date of September 12, 2020. That date came and went no trailer. I made contact with the salesman Shawn at the Douglas Georgia store and he advised due to the pandemic supplies and man power were affected. He then gave me another date of thanksgiving week 2020 which fell through again. I then was transferred to another salesman Jan who took over my account and promised to have it ready by March 25,2021. When I tried to contact Jan on the 23 of March for the status I could not get hold of him. I'm approaching one year since I made the deposit and cannot get hold of anyone to give an answer as to where is my trailer or refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.