Customer ReviewsforNew Remotes Inc

Sent a completely different remote then what I ordered then I had to pay return shipping - over 50% of cost. What a waste of time

Scam! Do not order here. Ordered remote, correct serial, picture of **********************, said in stock. Received different remote. I thought maybe, someone could explain how to use (no operation book enclosed). Tried to call, got recording with no way to talk to a live person, After investigation, this company has many names and tel #'s... No way to talk to a live person with any number?????DO NOT ORDER FROM THIS COMPANY OR ANY OF THEIR COMPANYS!!!!! Scam!Couldn't leave a ***** rating....

We apologize for any frustration getting in touch with us.  Our toll free number is available with option 1 is for speaking to a live person or leaving a voice mail after hours. Most communication is done through email and our automated system explains and walks you through this method.

We have an electronic way of communicating with us, either emailing us direct from our website or replying to any of your confirmation emails; order or tracking messages. 

If you need assistance, we monitor emails all day (except for weekends) and respond in record time.

 

Please reach out so we can resolve your matter as soon as possible.

Sincerely,

Charlie

From the home page of this retailer's website: "Original remote controls: TV remote controls, Television remotes, Home Theater remotes, Blu-Ray remotes, Netflix remotes, Sound Bar remotes and more !" Here is the website response for a specific remote: "BRAND NEW ORIGINAL PHILIPS-MAGNAVOX . . . TV REMOTE CONTROL ( . . .)." The accompanying picture on the website is an exact duplicate of the Philips-Magnavox remote control. The remote control was ordered in early March 2023 when the BBB website (stating that the retailer was not BBB accredited) assigned an "A-" rating. Perhaps one should consider how this retailer, unlike other replacement remote control retailers, could offer so many original manufacturer remote control devices. However, relying on the website language, I purchased from this retailer rather than from another. The device that the retailer shipped arrived timely and operates properly. However, it is not an "original Philips-Magnavox remote control. The packaging with the delivered remote states: "Your original remote has been discontinued by the manufacturer but no need to worry. "Enclosed you will find a full function replacement remote." Seeing the other reviews, I conclude that my experience with this retailer is not unique. Given the relatively low price of replacement remote controls and the fact that the non-original remote functions properly (I repeat, it functions properly), it is unlikely that I (and perhaps many other purchasers) will effect a return; it would be surprising if the retailer did not realize this. Please consider whether this type of marketing could fall under Section 5 of the Federal Trade Commission Act (15 USC 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Caveat Emptor (buyer beware).

Unable to assess the accuracy of the explanation provided to me, I report that the retailer acted within one day to address the problem to my satisfaction. Based on the retailer's prompt and complete action, I consider the matter fully resolved. I thank the retailer for its prompt action and the Better Business Bureau for its prompt involvement.

I ordered an oem remote and was sent a cheap replacement

Hello, We are very sorry that your Remote Control was replaced with another model without notice. It does appear the original has been discontinued and the distributor assigned the most compatible replacements. I will have our customer support team reach out to you via email with a prepaid return label for a full refund. Thank you for your feedback.

I did order a lg blue ray remote AKB73615801 LG the company say it was delivered bye usps on my 10 and I was in home at the time they said it was delivered. I never got the remote, I paid around 23 dlls for that so I will never buy nothing from this company. Period.

Hello, I am very sorry that you are experiencing an issue with your delivery. While the US Post Office is very reliable there are issues form time to time. I don't see that you have reached out to our customer support team by email yet but we are happy to resolve any issues you have. Thank you, Charlie.

The remote I received is not the one I ordered. I would like a FULL refund including the shipping cost which comes to the total amount of $22.55. I also would like a prepaid envelope to ship this remote back. I have sent a request on the website with no success and trying to reach anyone on the phone is like trying to sell ice to an Eskimo. Thank you and please do not hesitate to contact me.

Good Morning,

We received the customer's request via our online return request form. The customer was responded to with a prepaid return label and was let know that we would issue a full refund. We will double check with the customer to ensure this was received properly and as a courtesy issue the refund in full today. Thank you.

Not the one I ordered. Does not work with my TV. I would like a refund please!

I am more than happy to assist. I have already emailed you a prepaid return label and issued a full refund to take care of this issue. If there is anything else I can do please let us know!

The remote I received is not the one I ordered. The remote is not working. I would like a refund for the price(14.99) and shipping (7.99). I also would like a prepaid envelope to ship this remote back to the Co.

Thanks,
****************

Thank you for bringing this to our attention. We have already reached out to you via email to correct the issue. Please let us know if there is anything else we can do to assist.

Same as everybody else said. Just theives that our Government tells it's Ok keep screwing them we don't care. Received a remote not close to the one I ordered and is unlike any remote I could find anywhere it is useless. I have to leave a star when they're not worth one tenth of a star.

Hi ****, I am very sorry to hear this has happened. Please reach out to us by using our return forms so that we can get you a full refund.