ComplaintsforCar Choice Financing LLC
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Car Choice ***** located on *********** called me a ******.Basically on the CarFax report it says that the car has/had ******* miles. ******* upon receiving the vehicle, it actually had ******* miles. ***** the dealership was using the car as their personal vehicle. Not to mention, I took the car to *** of ***** immediately after purchase. *** tells me that there is oil leaks, radiator issues, the tire/rim itself is bent among other issues which the salesman ****, told me weren't an issue. Bought the car on a Friday, that evening it was at ***. The following Monday (3days later), I was at Car Choice to return the vehicle. I went up there because every time I called they claimed the "manager" wasn't in. The salesman got tired of me calling & called me the n-word. So I had a friend go up there & sure enough, the "manager" was there, he was avoiding me. I did actually speak to the "manager", however he then tried to claim that I was lying about the odometer, (again, I have the Carfax report, picture of odometer & the report from *** of *****). He also tried to claim that what the salesman told me wasn't what he actually said but he wasn't even there. They'll try to talk around you, over ************* you. & When you come to them with a legit concern, they don't care anymore. I can provide **************************** of everything I say. I've since contacted the State ************************* BBB, in addition to leaving this review on ******* I've posted reviews on other sites where they try to sell.******************************* ************Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is the Car Choice in *****, ** on **** near Hillsborough. So this location and the Hot Wheels location are owned by the same person. When I went through Hot Wheels I dealt with ****** who was amazing. We were so happy that we decided to purchase another vehicle. But they didn't have any bigger vehicles at the time. So ****** recommended **** at Car Choice. I saw a vehicle I liked, but there were some issues. The radio and screen didnt work. There was a little shaking coming from the engine, and i believe the belt was going out. **** said don't worry we would take care of it and that they ordered the screen part for it already and that should fix that. He then said that they would take care of the other issues. A month passed and I kept getting the run around. Finally when I was going to take it in, **** no longer worked there. The owner KG, was nice and said he would still take care of the issue. However, after saying they would change out some parts, the issue was not resolved and no parts were changed. They said they changed some parts but they still couldnt get it to work. I can honestly say that I am disappointed. If I could give the car back I would. I have no radio and no backup camera. Plus the car runs a little rough. They knowingly said they would fix the issues with my car and then said they couldn't fix the radio. And claimed there was no shaking or anything wrong with the vehicle. This place cheats and lies about their vehicles.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.