Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MAY 26, 2023 Carisma Auto Group ********************************************************* ***** Via Certified Mail ********************** Re: 2009 VW Beetle purchased on May 20, 2023 To Whom It May ************ is my second time reaching out to you about the above referenced car that I purchased from your dealership last Saturday. You did not disclose the scar was unsafe to drive and needed major repair work. My daughter drove two hours from your dealership to our home and the brakes are faulty and the car is not safe to drive. I am attaching the email I sent you and was replied to from your dealership. I am also enclosing the safety issues the car has. I am seeking immediate reimbursement for the brakes and oil system.Your prompt attention to this matter is greatly appreciated.Sincerely,/s/ *************************** ***************************** **************************** Paralegal Enclosures Cc: Better Business Bureau via BBB WebstiteBusiness response
06/13/2023
******************************** purchased a 2009 ********** Beetle on May 20th, 2023, the vehicle was listed for $8,995, ******************************** ask for the Vehicle Sales price to be $7,500, ****** stated that the vehicle window was not working, and there was check engine light on. ****************** advised he will fix the window and check engine light for the listed price of $8,995. ******* asked ****************** if he could give her a discount on the sales price of $1,495 she stated that she will buy it AS-IS and she will repair the vehicle herself. ****************** accepted *******'s offer and sold the vehicle for $7,500 as ******* requested Attached is Exhibit "A" (3 pages Buyer's Order) which *Vehicle Sale Price listed is $7,500. Exhibit "B" (2 pages Buyers Guide) page two stated" Here is a list of some major defects that *** occur in used vehicles"
"Engine- Oil leakage" "Brake System". We also attached ********************* Extended Warranty. We also attached ******************** Disclaimer. Carisma Auto Group will not reimburse ******************************** for brakes and oil system as the vehicle was purchased AS-IS.
The vehicle is a used vehicle, and the vehicle does not fall under Lemon Law per Chapter 681, Motor Vehicle Sales Warranties 681.102(14) means new vehicle. Please refer to the ******* Statue as this 2009 ********** Beetle was usedInitial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2010 Dodge Grand Caravan on March 18, 2023. Purchase price with tax, tag, title and dealer fee was *******. I paid $2500 down and financed *******. *** told me that it was a good car that they were getting rid of cheap because it was not the type of car they sell and it saved them from sending it to auction. I explained my husband lived overseas and I needed a reliable car for my son. He told me I had come to the right place as they had been in business for over 20 years. However, I waited 2 hours after purchasing, and was told the car would need to be picked up next day as the air wasnt cold. Sunday, the 19th we picked up the car. Before leaving the tire light was on, we were told it was from the car sitting and it would go off. It did not. By the time we arrived home (60 miles later), we realized there was an electrical problem as the blinkers didnt turn on when the headlights were being used. The horn didnt work. The next morning, we noticed a major oil leak. All gaskets and the oil pan needed to be replaced. Also, the brake pads were so low in the front it was dangerous to drive. Repaired the brakes and repaired a tire leak from a valve. ******** also found a leak in the exhaust intake manifold, informed me of several holes in the exhaust system Itself, the engine mount was rusted and not attached to the engine. He also noted that Carisma had lied about fixing the *** a compressor was put in but hot wired to never shut off. In addition, the car was rusted through and needed a lot more repairs but could wait. I cannot spend any more money on the car. Not only do I owe money on this car that I was told was reliable enough for my 16 year old to enjoy for years to come, it is no longer drivable until I come up with money. Seeking to not pay off finances portion of car as it is not drivable.Business response
04/27/2023
If there is a problem with the vehicle the customer should have called us so we could offer remedy. The customer should contact **. Also, some mechanic shops exaggerate problems to scare tand get the customers to fix everything the mechanic says. Furthermore, if customers inform ** about a problem, we help them financially and direct them to a mechanic shop we work with, saving the customer a lot of money. We strongly recommend the customer to contact ** so we can help her. We offer extended warranty. Because we know the nature of the used car purchasing we will help the customer even though she purchased the car as is.Customer response
05/01/2023
Complaint: 19972977
I am rejecting this response because:
1) The car is not driveable. 2) I live very far away and cannot afford to tow it to them. 3) If the car was drivable, it would be illegal to drive because the headlights and blinkers do not work at the same time. An electrical problem. 4) I do not trust them because they told me they put in a new compressor and it is not hotwired to not go off. 5)The mechanic is my brother and there is no exaggeration. 6) I drove there twice to get the car because of promises they broke. If they would like to pay to have the car towed to their establishment, that is fine. Otherwise, I cannot see putting more money out to bring to a dealer I cannot trust so they can bring to their mechanic who hot wired a compressor to trick me. Sincerely,
*******************************Business response
05/02/2023
We paid $1,495 to the mechanic shop to replace the compressor, evacuate % recharge and fix a wheel bearing. If this mechanic shop did a bad job they have to make it right as this mechanic provides warranty for his work. We have to rely on the mechanic shops around as we don't have a mechanic onsite. If you bring the vehicle we will make sure the job gets done right and you won't pay anything to the mechanic. Any question please call ** ************.Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 13, 2022, I financed a 2006 Cargo van. I was assured that the van was throughly checked out and it did not have any issues. The van broke down on December 15, 2022 and had to be towed to a dealership recommended by Carisma. The service department from the dealership is stating that they are unable to identify why the car will not start and are unable to give us an update on what steps needs to be taken. It appears that a faulty van was sold to me.Business response
12/20/2022
The problem was a fuse which has been fixed, and the customer picked up the vehicle. We are committed to providing an excellent service.Initial Complaint
05/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a 2010 Dodge Charger on March 10th it was 8,300 dollars. I drove the car 15 miles down the road and the engine blew. The following Monday they had a tow truck pick the car up and took it to Gomez motors. I filed a complaint with my bank they refunded the money but, then the charges were reversed. I now have paid 8,300 and I don't even have the car.Business response
07/05/2022
Business Response /* (1000, 11, 2022/06/18) */ Before purchasing the car the customer test drove the car. There was no issue with the car so She liked how the car drove and purhcased the car. She then called us and informed us that the car overheated while driving. We told her not to drive te car while overheated and to tow the car to a mechanic and offered her financial help. The car was towed to a mechanic who informed us and the customer that the engine was damaged due to continuing to drive the car while the engine was overheated. We offered to pay half the cost of repairing or replacing the engine, but the customer did not want to pay for any repairs. Her car is still at the mechanic shop. The customer is not picking her car from the mechanic shop. We have been in business for over 20 years and we always try to help our customers. If the customer wants to repair her car we can still help her.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.