ComplaintsforGiant Motor Cars

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company broke the truth and lending act by making me put a down payment on a vehicle they knew they couldnt sell in the first place they lied and forged my signature onto a digital contract I know for a fact I did not sign anything digitally at time of purchase . When I purchased the vehicle it was towed within the first two weeks the tow company stated the tag and vin did not match the car I was driving so he towed it out of my apartments the dealership made me pay out of my own pocket for their mistake I later found evidence in the glove box that the vehicle was still registered to a woman who lived in the same exact complex as me with the same exact address the only thing that was different was her door number. This company is doing fraudulent finance contracts and selling cars illegally to customers I was also lied to about the pricing of the vehicle there were fees added on that we did not discuss or wasnt in the paperwork I signed with pen and paper.

  

  Business response

  07/17/2023

  Dear Better Business Bureau,
  
  I am writing in response to the complaint filed by ************ against Giant Motor Cars, which alleges violations of the Truth in Lending Act and claims that we forged the customer's signature on a digital contract. We take these allegations seriously and would like to address them with the relevant facts and information.
  
  First and foremost, it is essential to clarify that Giant Motor Cars operates with the utmost integrity and transparency in all our business dealings. We have thoroughly reviewed the details of the transaction with ************, and we can assure you that there have been no violations of the Truth in Lending Act, nor any forgery of signatures.
  
  Signed Contract and Agreement to Terms: Prior to the purchase of the vehicle, ************ willingly and knowingly signed a contract that outlined the terms of the transaction. This contract clearly specified the purchase price, additional fees, and services included, as well as the financing arrangements. The customer's signature on the contract demonstrates their agreement to the terms and conditions.
  
  No Hidden Fees: It is important to emphasize that Giant Motor Cars did not charge any hidden fees in this transaction. All fees associated with the purchase were transparently disclosed in the contract,including the dealer fee, sales tax, doc stamps, service contract, and GAP coverage. These fees were clearly stated and agreed upon by ************ before the sale was finalized.
  
  Discounted Vehicle Price: Contrary to the customer's claim,we actually provided a discount on the price of the vehicle. The original listing price for the vehicle was $17,997 plus tax, tag, title, dealer fee,service contract, and GAP. However, we sold the vehicle to ************ for $16,895, which is $1,102 less than the retail price. This discount was offered in good faith to ensure customer satisfaction.
  
  Documentation of Payments: We have detailed records that accurately document the financial aspects of the transaction. The $2,000 down payment made by ************ is properly reflected in the documentation, and it aligns with the agreed-upon terms. The amount financed, as clearly indicated in the contract, is $19,280.84.
  
  Digital Contract: ************ alleges that their signature was forged on a digital contract. However, we would like to clarify that all our digital contracts are generated and executed through a secure and reputable platform that ensures the integrity of the process. Our records show that *********** digitally signed the contract during the time of purchase along with a hand signed contract which Ive attached to this reply. We have the necessary documentation to substantiate this fact.
  
  At Giant Motor Cars, we prioritize customer satisfaction and strive to maintain transparency and integrity in all our interactions. We understand that misunderstandings and disagreements can arise, but we firmly believe that the information provided above demonstrates that we have acted in accordance with our obligations and the highest ethical standards.
  
  We would appreciate your assistance in evaluating this complaint based on the facts presented. We remain available to provide any additional information or documentation that *** be required to resolve this matter promptly and amicably.
  
  Thank you for your attention to this issue. We trust that you will conduct a fair assessment based on the evidence provided and the principles of truth and fairness. We look forward to your response and a swift resolution to this complaint.
  
  Sincerely,
  
  *********************
  Finance Manager
  Giant Motor Cars

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car back on July 5 the bumper was not fully attached they told me that they would attach it correctly to pick it up the next day came back next day bumper still the same after pulling it off a couple times they finally fixed that right but around July 22 the car completely died has nothing going on nothing could help this car so I texted *** and told him that I think he sold me lemon and that I didn't want the car but he refused to take the car back because there are no lemon law for used cars and that bank had already paid for the car so they called themselves fixing the car by jumping it off for a little while cause it took time but the same thing happened again in the beginning of August same thing forcing the car with a jump then they started saying it's the battery over time I have had plenty of problems with this car switched the battery a few times then they started saying it's the alternator changed the alternator a few times that still didn't fix the problem they stop being of any help after that so I tried trading the car out to find out that it's not even worth half of what they're charging me for it so the problem occurred again now I have taken the car to aamoco where they are saying it's a faulty wire deep in the car starting from the alternator to the push start button something that I have to pay out of pocket for cause evidently the warranty doesn't cover that...I just wish they would've taken this car back within the week or so I tried to give it back to them because it stays in the shop more than I drive it

  

  Business response

  05/01/2023

  On July 1st, 2022, the customer purchased a 2014 ***** Accord from our dealership. We disclose to all customers purchasing a vehicle from our dealership a free Carfax report at the time of sale and the customer test drove the vehicle prior to the purchase.
  
  One week after the purchase, the customer returned with a bumper hanging down due to evidence indicating she had pulled up too far on a concrete parking block. Despite the issue not being covered under warranty, we went ahead and fixed the problem for her.
  
  Several weeks later, the customer called ** reporting that the car would not start and requested to return the vehicle, citing that it was a "lemon". We informed the customer that we do not have a return policy, but offered to assess the issue and address it accordingly. The customer brought the vehicle to our dealership, and upon diagnosis, it was discovered that the battery needed to be replaced. We promptly replaced the battery, and the customer was satisfied with the resolution.
  
  On January 20th, 2023, the customer contacted ** again regarding a charging issue with the vehicle. After diagnosis, it was determined that an alternator replacement was necessary. We replaced the alternator under warranty, and the customer picked up the vehicle without reporting any further issues.
  
  It should be noted that our vehicles are sold "as is" unless a service contract is purchased. However, we conduct thorough inspections and servicing of all our vehicles prior to sale. In addition, we strive to assist our customers even after the sale, as evidenced by our prompt response and resolution of the aforementioned issues.
  
  Regarding the customer's complaint about the vehicle's trade-in value, it is important to note that the customer purchased the vehicle only eight months prior, with only $1,000 down payment and financing for a service contract and gap. It is not unusual for a customer to owe more than the vehicle's value at such an early stage in the financing period.

  I'm attaching the service record from Jan 20,2023 when the alternator was replaced and photos of the vehicle prior to sale.

  Customer response

  05/02/2023

   
  Complaint: 19937377
  
  I am rejecting this response because:
  Its not the outside that's the problem it's under the hood with a terrible electrical problem that I have taken to aamoco and had to pay $1200 out of pocket because the warranty doesn't cover the problem and that still hasn't fixed the problem the problem is far deeper than the battery and alternator and it is indeed a lemon and I still will like to trade this crap
  Sincerely,
  
  *************************

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/14/2022 I put down 4500 , on a 2012 Infiniti G37 , 03/24/2022 that car was a total loss due to someone hitting me geico and gap insurance paid that vehicle off , I contacted Nat my dealer he let me know that they could get me in another vehicle the next few days I had to keep calling him keep texting him regarding another vehicle because I was missing work , a second job I had just started , on 04/07/2022 I end up going to the dealer and getting another vehicle which he made me put 1500 down after me explaining to him I don't really have any money , that same day the car started messing up , and engine light came on tire pressure light , car shaking which I messaged him about I took it up there to get fixed I left like 30-45 after waiting , later that night light on again , now I'm texting him again and also about the air because the air blowing hot he tells me it needs air compressor to bring it next week , another couple days pass then my car completely goes dead it won't crank up I called him about that he says "okay try to get an jump I also got another approval for you I need you to sign it's better" he also sends me pictures , I try to jump the battery of cat numerous of times it did not work so I end up contacting him again he stated he was sending tow company and that I will be able to come get it the next day the vehicle was still parked that day , I contacted him 04/19/2022 and later that day I noticed it was towed so I contacted him about when I will be able to come pick it up he was ignoring me I messaged him multiple times didn't get no answer , so I go up there again 04/20/200 and when I go up there he looks at me dosent say nothing to me, Finally get his attention minutes after and he pulls me to the back asking do I have another 1500 and I explained to him I don't I have put a lot of money in this car then he proceeds to tell me the bank didn't accept offer and I would not be able to get refund and said "we're not a rental" when I asked why

  

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/29) */ My Name is Nat M. with Giant Motor Cars . I am writing this in response to Mr ******* ******* open Complaint. Mr ****** Purchased his first vehicle from us 3/14/2022, His down payment was $4500 That deal was completed and funded by the lender . A few weeks later Mr ****** was in a accident and the vehicle was totaled, Geico paid ACC and i was able top get Mr ****** approved although he only was able to pay 500 down , At this time Mr ****** started a new job with american power and gas , When a deal gets approved its approved by info provided this is normal practice , Unfortunately the deal is funded after verifications and during those verifications Mr ****** quit his job and couldn't provide enough income to proceed. Mr ****** would not bring the vehicle back said wouldn't start so we sent tow truck but when vehicle got here it fired right up . I hate this happen to ******* and i did everything i could to save his deal but it was out of our hands Mr ****** got in accident, Mr ****** quit his job . The $4500 he put down was on the first deal and that car was totaled and paid by insurance , The $500 he put down on the second vehicle is no refundable due to him quitting his job driving the car for 10 days and the tow we paid for . This is all unfortunate but not the responsibility of Giant Motor cars . Consumer Response /* (3000, 9, 2022/05/02) */ ***Document Attached*** Hello I would also like to add how the dealer lied to the bank about how much I put down and how I had to fix my own issues with car and also lied about me paying extra for warranty and things and also my geico insurance provided me with rental to get to and from work and after I returned rental did not have a vehicle to get to in from work and when I did get vehicle it wasn't able to drive had issues where I had to take back the next day and also how the dealer text my phone in a not good way and him also lying about me having another approval just to get me up there to take my vehicle he never said nothing about a job or anything for me to fix issue Business Response /* (4000, 11, 2022/05/10) */ Like we stated in the previous response Mr ****** have quit his job and couldn't provide enough income to be able to be approved by the finance company with his current income, it is unfortunate that we can't help Mr ****** at this time but we are willing to do so in the future once he has enough income to support a car payment. Mr ****** did sign and agree to our no refund policy "Financed Vehicles: In the instance in which information is falsified and is submitted to a finance company/ bank or credit union and the deal is rejected, NO REFUNDS WILL BE ISSUED AND THE VEHICLE WILL BE RECOVERED." so at this point we feel that this matter is closed.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dealer has refused to pay what they promised. They promised to pay me the difference of 250$, not received. They promised to reimburse me the 370$ for window tints, not received. They promised to send parts and pay for the installation of said parts, not received. I only wish to be given the 620$ they promised so far i do not car about the parts i will fix myself, i no longer want to do any business with this dealer after they pay me my 620$. Salesperson no longer answering the phone do not know what to do. I received car at 56,000 miles with several defects as shown in photo. Check engine light came on and went into limp mode day after i received vehicle shutting off vehicle for several minutes. Had original cabin air filter indicating that it was never changed what kind of maintenance does this dealer do? They have yet to send warranty info for car even after asking for it since purchase yet they added warranty on contract and charged me for it. I want my 620$ and this dealer to be investigated for scam!!

  

  Business response

  02/03/2022

  Business Response /* (1000, 7, 2022/01/18) */ Contact Name and Title: Samer ***** Contact Phone: XXX-XXX-XXXX Contact Email: ************************ Dear Mr. ******, As you know you have purchased a used vehicle that is 12 years old, some wear and tear is to be expected that is why you have agreed to purchase a service contract/warranty that was emailed to you the day of purchase. We made no promises to reimburse you $620 as you state, we have sent you a payment of $120 as a courtesy to pay for the cabin air filter and tint based on our estimates of what the cost of such service would be. We have also ordered and shipped to you the window switch that was faulty when you brought it to our attention. Vehicles leaves our lot in great mechanical shape as agreed by Giant Motor Cars and our customers. These are used vehicles and are submitted and signed off by the customers as an "AS IS" purchase. Please contact you're your Warranty provider SecureOne at XXX-XXX-XXXX to start any repair claim. Check your email for your contract from Westlake Financial dated 12/01/2021 you will find all of the paperwork you claim to not have received. We feel that we have gone above and beyond to accommodate you. I have attached proof of the $120 payment, Proof of delivery of Window switch and Warranty contract We are open Monday-Saturday 10am-7pm and you can contact us at XXX-XXX-XXXX Thank you. Consumer Response /* (3000, 9, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys are stating that you did not promise me the 300$ in tints but clearly i have the messages from one of your salesmen stating that you guys would reimburse 300$ in tint. Salesperson has since not answered my calls and you told me you have no idea what happened to but regardless a promise made by your employee aT a time while he was still under your employment i feel as if you are obligated to adhere to whatever one of your employees promises a customer. I have received the 120$ So if youre willing to send the additional 180$ to fufill the full 300$ and we can professionally call this matter settled as i am not going to ask for any additional money to fix the broken cluster lcds i will get that done myself. Business Response /* (4000, 12, 2022/01/31) */ I have spoken to Mr ****** and we have agreed to settle the matter, The plate was sent via Fedex Your tracking number: XXXXXXXXXXXX Consumer Response /* (2000, 14, 2022/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩