ComplaintsforLuxury Auto Mall

• Initial Complaint

  03/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I bought a car on March 2nd a 2018 ******* Elantra i put down **** for it the dealer is such fraud and a scam they lied and told the bank I put down **** which I did not know thats what they told them they didnt say they was going through a bank after I gave them the money I was handed the keys so when a bank called me and said I gave them **** I was confused and I told them I didnt I also was told the car had ****** miles which that didnt add up to what the bank had it was actually ****** I only had the car for under 3 weeks and I barely drove it because I went out of town for a week when the dealership got a call from the bank they were mad I told them what was told to me which was lies and the dealer decided to be very nasty and disrespectful and next thing I knew on Friday March 24 when I got back in town the car had broke down oil leaked everywhere from the bottom not to mention they sold me a car with a huge crack in the windshield which they did not fix like they said they would I paid for it outta pocket but after I called a tow truck to tow it to a shop to see whats wrong with it another tow truck came and hooked it up for repossession when asked how it still has a paper tag he showed me clearly the dealership once again LIED and said I havent paid them in 15 days how which makes no sense I called them everybody has nothing to say I called **** the salesman who sold me the car he acts like he knows nothing claiming once he sells the car they tell him nothing which is hard to believe not only did they take there car back all within under 3 weeks they also kept my money saying I wasnt getting it back which is ridiculous how do you take a car and keep there money not to mention they have been doing this for quite a while I went and looked at there reviews and all have said the same thing I just found them on a different website as ******** marketplace and there store was not up there this is ridiculous they been able to keep the scheme up with taking money

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On January 11,2023. I made a vehicle purchase with the luxury Automall here in Hillsboro county on **************. At first the business cannot get me approved for a vehicle a couple days later the company calls back and pretty much forced me into a 2018 blue ******* sonata limited told me the car was a really great car very dependable and reliable. The car had ******* miles and the engine light was on. I asked the sales agent about the concern of the vehicles issue. He assured me that there was no issues with the vehicle it had been serviced, and the light just never had time to go off. I was denied test driving the vehicle before I purchase. I also was denied the option to check out another vehicle that I may have like I was forced into the vehicle. The company had asked me for a personal bank statements where they base their judgment on selling me a lemon, and taking my money based on my deposit that was posted in my account. However, the car is now broke on January 19, 2023. I contacted the dealership management **** first thing this morning since the car had cut off for me the night before, and the brakes hat went out. I contacted him the previous morning in regards to the issue where he replied, you didnt have good credit anyhow and you only put down $1000. I feel you got a **** good car based on your credit history and we already got our money for the loan so you figure out how to get the car fixed hung up in my face and blocked me. When I try to reach out to the other GM of the company, no one will answer or return my calls. The company is a fraud. They had me tell the finance company I gave them $2500 down when in actuality, I only gave them $1000 down.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 16,2022 . I was going to buy a cash car 2010 ********** Jetta, once arrived, they said the car was out as a loaner.. this should have been a red flag , they had me make appt for this day at 10 am to see a car that didnt exist, they then persuaded me to get a 2016 ***** Malibu, test drive was ok , they stated that the window in driver side just needed a fuse ..as to why it wasnt working , but we will start the finance process and the that the technician would be washing the car and putting in a new fuse but then we put **** down ,, payments at 410 a month with this warranty ******* protection, they Never fixed the window stated that they have to order part to come back Monday , also the back seats seatbelts dont work I HAVE AN INFANT BABY !!! They reassured thru would fix it we came back waited 7 hours for nothing , they just kept saying its being worked in and nothing was done .. we left and started calling over and over ,,the next day car shut off ,, I had it towed , they put a battery in the car.. now the car is in a shop because they removed bolts to secure engine mounts which led to me being stranded and shredded belt . This happened 10/25/2022..I have called several times throughout this whole ordeal they are rude the last gentleman hung up on me said they not paying for nothing! *************** says I cant get my money back , and I am stuck .. *********************** is GM and he is rude and told me I aint getting money back . They are scammers ! I am now contacting an attorney ! They have sold me an unsafe vehicle

• Initial Complaint

  10/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a truck at this dealer with 30 days guarantee, the truck broke the second day, they asked me for the address to pick it up and check what was wrong, when I went to the dealer to get an answer they told me the truck was on sale and I if I wanted I had to pay the primero in full, I gave a downpayment of $7000, I went to the police and they told me it's fraud to sell a car that is under my name. Also they didn't gave me back the brand new tires I bought a part for the truck.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Visite el dealer Luxury Auto mall y ellos me mostraron un carro en la PC. Me pidieron down payment , cuando el carro llego no era lo que esperaba, exceso ********* de las que ellos nunca hablaron. Me dieron un nmero ms ***** Despus el tramite para obtener el seguro y en lo que no era aceptado pq mi licencia es de estudiante . Entonces les dije que ya no quera ese carro. Que algo andaba mal y no quera entrar en cosas ilegales y ellos me dijeron que no devolveran el down payment.

  Business response

  10/03/2022

  Good Afternoon ***************************** have already issue a complaint previously which the dealership already reply. please see the previous response. 

  **************** Complaint #********.: "I only live in ** for under 1 year. I no have my license yet. They tell me I need to sign papers for one car, and they transport the car from *****. They never told me anything besides the model of the car. When the car arrive. It have a lot of miles and I say I dont want the car. I dont sign the paper of ownership to the car. And they take $5400 from me and tell me they will not give me Any Of my money back. I spoke to a manager and they refuse to help either. I am currently looking for a lawyer. I just want my money back"

  Dealership response #********.: "Good Afternoon, we apologize for any misunderstanding that *** had occur. ****************** came in to Luxury Auto Mall to purchase a vehicle and we told him that the dealership was able to special order the vehicle that he wanted through OVE. After looking for several hours the customer found the vehicle that he wanted and stated that it was his dream car. He chose a 2017 Chevrolet Camaro. The day that we order the vehicle to the customer the dealership explained how the special order works and customer agreed to terms and conditions. On September 19th the vehicle got delivered to Luxury Auto Mall we call the customer and he came to pick it up and he was even looking for insurance to get on the vehicle. Customer came on tuesday september 20th to let the dealer know that he did not want to take the vehicle. If you need further assistance let us know." 

  Customer response

  10/03/2022

   
  Complaint: 18132455
  
  I am rejecting this response because: They are lying about explaining how it everything works. They did not explain anything about the car. I told them I do not want the car.

  I only signed the deposit paperwork because they made me. I did not sign the final paperwork on the 19th, the car is not mine, and told them I needed to think about it. I have a right to decide against purchasing the car.  On the 20th I told them I do not want the car and now they are trying to force me into a position to close on a bad deal to keep my money if I do not take the car. 
  
  Sincerely,
  
  ***** Caricaber

• Initial Complaint

  06/14/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 5/21/22 I traded a 2014 Mercedes S 550 vin WDDIG8CB1EAXXXXXX to Luxury Auto Mall for a 2019 Dodge Ram 1500 crew cab vin 1C6SRFFT8KNXXXXXX. I was told that my deal was approved with Anchored financial. No proof of income was required, however, I provided 3 paycheck stubs and proof of insurance and residency. Luxury Auto Mall promptly sold my trade in vehicle on 5/22/22 and are now demanding I return the 2019 Dodge Ram due to know financing. They don't have my trade in vehicle and do not intend to compensate me the money they received from the sale of my trade in. My first car payment isn't due until 7/5/22 and they're demanding the truck be returned saying it's being repossessed. The temporary tag was ripped away from the truck by the sales manager Matt. They have baited and switched. The demeanor of Matt and a unnamed employee who only identified himself as "the owner" has been both aggressive and intimidating now that they have sold my trade vehicle.

  Business response

  07/18/2022

  Business Response /* (1000, 10, 2022/06/30) */ Good Afternoon, we apologize for any miscommunication that could have been between the dealership and Mr. ********. We had the customer approved through one of our financial institutions and he gave us his vehicle as trade in. However, the financial institution needed more stipulations from our customer (Mr. ********), and he will not provide those to us, unfortunately, we had to reposes the vehicle being that we could not finalize the deal with the bank for missing stipulations. Consumer Response /* (3000, 12, 2022/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no "miscommunication" between myself and this dealership. It was deliberate deception. They claimed to have had an approval with Anchored Financial on 5/21/22, I was instructed to add Anchored Finance as lien holder with my insurance company which I did. I provided proof of income in spite of being told it was required. They're claiming the lender requested additional "stipulations", however, I have been in direct contact with Anchored Finance and they have assured me that No application for financing was filed with them on 5/21/22, they did not receive an application until 6/7/22 which was denied. There was no approval pending "additional stipulations", that is 100% false. Furthermore, Luxury Auto Mall informed me that my current Lien Holder Pen Fed also denied my request for financing when they in fact approved me for $42,621.34. This dealership maliciously misled me from start to finish of this transaction and robbed me of my vehicle. Luxury Auto Mall sold my trade in vehicle 30 days before satisfying lien which violated the 10 day time period required by Florida Highway Safety And Motor Vehicles. Consumer Response /* (2000, 15, 2022/07/13) */ Luxury Auto Mall and I have reached a satisfactory settlement agreement.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife got a car from them and they over priced it with in a month or two we found out the car was leaking water in side the car and threw her insurance she found out that the car was in a car accident and they are charging her full book value on the car and we found out that there is front in problem on the car the paint is fading I called about the problems and they was very rude about it she needs help doesn't no wat to do

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Went in to purchase a 2019 dodge charger, spoke with Andre over the phone prior to going in, did the finance process traded in my infinite, paid $4000 cash. I was handed the keys to the charger. Got in the car drove exactly 8mins away and the car broke down. I was picked by Manger Matt. Drove me back the dealership had the car towed. I then decided I did not want the vehicle. I immediately called the finance company and they instructed me that I can cancel because no paperwork had been processed. I then asked for my refund of $4000 the manager Matt became irate and got very loud and started screaming at me handed me the key back to my infinite and , you will not get any money back! saying Why did you call the finance company now you will get Nothing back. While he was yet screaming at me I was still on the phone with the finance Company, the representative then instructed to call the police. I did so and while waiting on police to arrive they hurried up and locked the business and left. Cops arrived, I explained what happened and they instructed to get and attorney because this is a civil suit. I went back next day asking for my money back and the workers there said he's not in. He has refused to refund my money. I can't believe I was Literally ROBBED by this dealership. I want my money back.!!!! I am going to obtain legal representation. I was robbed of $4000 by this dealership I have all paperwork and receipts of everything. I want my money back. I had the charger all of 10mins and it broke down.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put down 5000 for a car which really was suppose to be 3500 they basically tell you what to say to the bank (lies) but before they get the bank on the phone they tell you your payments would be lowered I also tried to pay up on the payments I was told I couldn't make my payments early because it wouldn't be going towards the car but the loan my sales guy was Johnathan L. today is 4/8/2022 I made my payment a week ago they told me everything was good now today my car is repossessed and they gone give me the payment back but what about all my hard earned money I gave and put down I want my money back Please help me

  Business response

  05/26/2022

  Business Response /* (1000, 9, 2022/04/28) */ Upon checking on this account The finance company has giving the vehicle back to the customer. Ms. ******* have complete possession of the vehicle.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on 1/5 ******** ***** 5/3/2003 SSN ending **** purchase a car from Luxury Auto Mall 7414 N. Florida Ave. Tampa FL, (XXX)XXX-XXXX. The first car that he was to purchase failed inspection VIN ***************** with 64,000 miles and they put him in a second car 2015 Mercedes Benz C300 VIN ***************** with 116,000 miles. How is that without seeing what he qualifies for to establish credit. Financed in one day $21,347.09, down payment $5,000 and monthly payments $573.19, his take home pay is not even that much! The bumper left side is not connected, engine light is on, tires bald and have over 20 service codes errors. Three of the codes was Internal combustion engine, electrical and misfiring. He wasn't given an Carfax or vehicle history. Spoke with Julio from Westlake and he stated it wasn't noted and the company wasn't aware of the pre existing contract issues of the car, the wrong mileage and he can cancel the contract. I called the manager at Luxury Auto Mall, he stated they wasn't aware of the issues of the car and set a appointment so they mechanic can look at it. I stated that ******** would like to cancel the contract and why should he have to make an appointment for pre existing issues that they knew of and the car left the lot with defective problems and do I need to get a lawyer! He stated since you said that I'm disconnecting the call and he hung up! The salesman/dealer have lied and selling a 'lemon car' by not disclosing any pre existing issues of the car.

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