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ComplaintsforHealthyBlend USA LLC
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date 2-10-24 *********************** used for 30 days saw no change, was told to use for a longer time, used for another ************************** my daily blood pressure reading before, during and after 90days asked for refund was given a couple of other products, still no change, now talking to these people I was told that they could not give a refund because *** would not let them give a refund so I called *** at ************ talked to person stating my question and was given another number ************ and this person told me *** does not have any thing to do with supplement return or refund just an excuse. MGL93A Truth in advertising? In the past I have ordered other products and supplements with some up to a full years time for return or refund for any reason as opposed to this company with their lies blaming ***.Business response
07/24/2024
*******************, I absolutely remember who you are and your situation because I am the one that spoke to you when you called with your complaints. First off, after every order taken by telephone (vs internet), a separate phone call is made back to the customer immediately, to go over their order, make sure everything is correct, and to go over our no return policy. Every customer is told we do not accept returns. We would never resell a returned item that was already in someone else's home. However, if anyone is unsatisfied with a product, we will replace it free of charge with any other product they'd like; free shipping and all. No products are mailed until or unless the "verification" phone call is made. You knew we did not take products back. You called back though, 4 weeks later to say you were getting no results from the products and wanted a refund, even though you had only been taking them for a few weeks. To try and satisfy you, I offered you another 3 bottles of a different product to try (of course free of charge), that does give the body energy because of the Ginseng in it. You received them, and you're still not happy. We stand by our word, that we will replace your products with ANY other products in our catalog if you want to take us up on it. I'm sorry that you did not have a good experience with our company, but our 10's of thousands of other customers, that reorder regularly, have always been satisfied with our products and return policy. I'm hoping we can work this out and get you products that you enjoy. Sincerely, Management at Healthyblend USACustomer response
08/06/2024
Better Business Bureau:
Hi ********** have talked to the Owner of Healthy Blends and have received three bottles of one ******* and now four bottles of a second ******* and five bottles of a third ******* to make up for the 12 bottles the Genesis ******* to make amends so I am satisfied and you can close my complaint #******** against Healthy Blends, I don't see the reason behind their no refund policy but they will send 12 bottles of what ever ******* I am willing to try which could be more then I paid for the 12 bottles of Genisis but so be it and I learned a ****** to pay more attention in the future. Thank you for putting up with me and my stupidity, Have a good day.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.