Business ProfileforLeak Wizard Corporation

Worst customer service I've encountered in years. They charged us $300 to come and do a leak detection and repair and essentially left without fixing anything and already confirming what we told them - the leak is behind the pool-light and we had already puttied it once before. During the booking process it was explained we lost screens and were unable to keep the chlorine levels in the pool up due to the leak while also skimming debris out all the time (we have trees surrounding our pool cage and no screens from Hurricane ***). So, the technician arrived and stated he wouldn't work in the pool due to leaves and some Mustard Algae being on the bottom. He performs a sound test and determines it's behind the light (we told them this!) but refuses to get in the pool due to a potential ear infection. Then we call them back out after having a professional company come and clean the pool. Before the technician has even started the repair the Leak Wizard front office is calling trying to collect $75 for a service call to actually fix the leak they said they would. The woman I spoke with said they were calling to confirm payment I said I'm not sure but you should still have my wife's card has the work been done? "No he just arrived" Ok well please call me back after it's been done for payment, I'm at work. Then an hour later we have a charge - on the wrong card and an invoice billed to us. No courtesy call stating the service was completed from the tech or the office, nothing. We have no idea if they even successfully repaired the patch, so when I called the office to complain, and I was extremely frustrated just for reference, the front office girl ******* or ****** I don't which one's name decided to hang up on me because I was upset that we were charged with absolutely no update on our pool! We want a refund for at least the service call since they didn't repair it the first time and another pool cleaning service had offered to repair it even while mildly dirty.