ComplaintsforDuxura Health

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/11/23 Duxura Health sales sold my x-wife who is temporarily staying at my residence a water treatment system and she would be responsible for the loan. The residence Home Title is in my name and we have been divorced for over 20 years. On 12/11/23 Duxura Health requested credit/loan for her in the amount of $5,000.00 from ************************** and my x-wife was declined which they mailed her the Credit Denial letter. Then they requested credit/loan from ********************* The issue is that I never gave permission or communicated with anyone from Duxura Health giving permission to install a water treatment system on my property or co-signing on a loan. The Duxura Health sales told my x-wife they required my name because I was the homeowner so she provided my name to them. I was out of state and returned to ******* on 12/15/23 and wasn't aware of this whole situation until I received a fraud alert notification on my home title on 12/27/23 showing me as the primary debtor and Preferred Credit placing UCC Financing statement for $ ******** on my home title. Duxura Health sales submitted a fraudulent loan as I never signed or was aware of this contract, which is also why they don't have my SS, DL or DOB on the contract. They intentionally submitted this knowing my x-wife could not qualify and used my name and home equity without my knowledge to receive loan approval from Preferred credit. If required I can provide proof, I was out of state at this time 12/11/2023 where they are saying I signed a contract and didn't return to State of Florida until 12/15/23. I would like to first give Duxura Health the opportunity to resolve this before I consult legal representation in this matter.

  

  Business response

  02/09/2024

  We apologize for the inconvenience caused, we are proceeding with the investigation, we will be in touch shortly.
  
  Thank you so much

  Customer response

  02/16/2024

   
  Complaint: 21235490
  
  I am rejecting this response because:

  I have not received any reply from the company to resolve this complaint. I have disconnected the Water Treatment system from the property's water source and waiting for the company to remove this from my property. I have attached proof I was in ******** at the time of and have not signed or approved any contract.
  Sincerely,
  
  ***************************

  

  Business response

  02/18/2024

  Greetings ******************, Indeed we were reviewing your account and the financing is in the name of ************************************. We have tried to contact you at the phone number you left us here and have not received a response. However, you can also contact us to the number: from 10 a.m. to 5 p.m. Monday to Friday. Allow us to be attentive to your call so we can assist you. Greetings!
  

  Customer response

  02/19/2024

   
  Complaint: 21235490
  
  I am rejecting this response because: The issue is that Preferred Credit has me as the Primary Debtor saying I co-signed this loan which I did not. They have placed a *** filing against my property which I am the sole owner. *********************************** is my x-wife and is not listed on this property Title. I have not given permission for Duxura Health to install any Water Treatment system at said property. I can be reached at ************. The only resolution is for the Water treatment system to be removed from property and Preferred Credit removing the *** filing and me as the primary debtor on this loan.
  
  Sincerely,
  
  ***************************

  

  Business response

  03/29/2024

  Good afternoon ****************. We have tried to contact you without receiving a response. Tomorrow we will be trying again at this number that you  gave us. Greetings

• Initial Complaint

  04/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  3/7/23 SOLD US A WATER FILTRATION SYSTEM REALLY HIGH PRESURE **** SCARED US ABOUT WHAT IS IN OUR WATER WE ASKED IF WE DONT WANT THE ***** WHAT WE DO SHE SAID VERY EASSY JUST CALL US AND WE WILL SEND THE COMPANY COME PICKUP . i CALLED THE 2 AND THE 3 DAY AFTER THE **** AND KEPT STALLING UNTIL THE 3 DAYS PASSED THEN SAID YOU TOO LATE WE CANT DO NOTHING FOR YOU.MY HUSBABD IS 98 YEARS OLD AND NOT WELL.$7950 LIED ABOUT HOW TO CANCELL THE CONTRACT STALLED FOR TIME TO PASS. THEY DID NOT READ THE DOCUMENTS TO US WE DONT SPEAK ENGLISH. THEY HAD ME SIGN ELECTRONIC SIGNATURE WITH OUT EXPLAINING THE DOCUMETS. i DID NOT GET A COPY OF THE CONTRACT UNTIL WE ASKED FOR IT THE 2ND DAY NO EXPLANATIONS OF HOW LONG WE HAD TO PAY THE LOAN AT ALL VERY LITTLE DISCLOSURE

  

  Business response

  04/18/2023

  We are in communication with the family, with the best willingness to support in this case.  At the time of installing the system they signed a contract and verified by phone without any problem.  We understand that you now wish to cancel, however you must first contact the finance company and we will wait for an update from both parties.  We are on the lookout to assist you in whatever is required.  Thank you so much

  Customer response

  04/25/2023

   
  Complaint: 19896646
  
  I am rejecting this response because:

  MY UNCLE AND AUNT DONT SPEAK ENGLISH  THIS COMPANY HAD HIM SIGN CONTRACT WITH OUT REALY EXPLAINING ANY OF THE INFORMATION ON IT AND THE ***** LADY IS THE ONE THAT HIT THE BUTTONS ON HIS PHONE TO SIGN THE CONTRACT YES THEY HAVE A SIGN CONTRACT BUT IT WAS OPTAINED IN FRAUD. A POLICE REPORT HAS BEEN FILED AND HERE IS THE NUMBER POLICE REPORT

  23-166012 OFFICER ********************** clear="none" style="color: rgb(38, 40, 42); font-family: sans-serif; font-size: *******px; outline: none !important;">>
  > That is not totally the truth. They had my uncle sign with out reading
  > the contract. They had his phone and just told him sign AND HIT hit
  > next THE ***** PERSON WAS THE ONE DOING THE HITING ON THE SIGNATURES..
  >
  >
  > ******* was not in agreement that's why the sales person kept telling
  > him please don't cancel it is my first sale. If they would have been
  > in agreement why she was begging him not to cancel. ******* also
  > specifically asked her what do  I do to cancel she said easy just call
  > and some one from the company will come pick up the equipment. NO HE
  > WAS NOT IN AGREEMENT Deceiving information. The whole time ******* was
  > asking for them to take the equipment back. when the sales person came
  > back to bring a hard copy of what ******* had sign they asked again
  > when was some one coming to get the equipment.
  >
  > THE COMPANY KNEW THAT IF THEY STALLED LONG ENOUGH FOR THE 3 DAYS TO
  > PASS  THEN THERE WAS NOTHING MR ******* COULD DO BUT TO KEEP THE
  > EQUIPMENT. THERE IS THE SCAM
  >
  > THEY TOOK ADVANTAGE OF AN ELDERLY AND SOME ONE THAT SPOKE NO ENGLISH.
  > THE CONTRACT WAS NOT TRANSLATED TO THEM EITHER.
  >
  > THEY USED BAIT AN SWITCH ON AN ELDERLY AND A NON ENGLISH SPEAKER.
  >
  > THEIR ANSWER SEEMS SO REALISTIC BUT IN REALITY IT IS A SCAM  AND THEY
  > ARE ALL IN IT.
  >
  > WE ARE CALLING THE FOUNDATION BUT TO TELL THEM THAT THE ***** PERSON
  > WAS THE ONE HELPING A 98 YEAR OLD TO SIGN THE DOCUMENTS WITH OUT
  > EXPLAINING WHAT HE WAS SIGNING.
  >
  > THE SOLUTION THEY GIVE TO CALL THE FOUNDATION IS A JOKE AS  THEY KNOW
  > THAT THE PAPERS SPECIFICALY STATES THAT THE ***** CAN CANCELL IN
  > WRITING WITHIN 3 DAYS . BUT HIS WAS NOT EXPLAINED TO HIM; EVENTHOUH HE
  > ASKED OVER AND OVER.
  >
  > Taking advantage of the elderly is what they are doing.
  >
  
  Sincerely,
  
  *******-moncerate *******

  

  Business response

  05/04/2023

  Thank you for your response. We have reviewed the case and the documents signed by ****************** were in Spanish. Most our clients  just speak Spanish, for that reason ours contracts are in English and Spanish. Days after ***************** signed the documents we made a verification call just to confirm that the information in the document were clear and if they have any doubts, the call is recorded for training and security reasons and in that call we confirmed with ****************** the details of financing and asking if everything was fine and ****************** along with his wife did not report any inconvenience or confusion. We are very sorry for all the inconvenience this case has caused, Please feel free to ask any other questions you may have. thank you so much
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In October 2021 we were installed a water filter tank for Alkaline water. The installation and knowledge of the filter was great. However, a referral program was talked about and advise if I referred families the compny will provide $300 per referral. I provided many names of family members and friends. Two of the famiy receive their installations during the same month. It is January 1st 2023 and no reply from the company or it's vendors. I have reached out several times re: the status of the referral program and was advised that it will be looked into and will get a reply. No reply.

  

  Business response

  01/10/2023

  We hereby offer an apology for this case, since we had not been informed of this pending payment of the referrals.

  We contacted our consultants and we already made the transfer of the $600.00 that they owed to the client.We always recommend that in the verification call made by the company after the water treatment system is installed, they inform us of any pending issue.We reiterate at your disposal.

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