We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Purification Equipment

ViVid Water Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A worker Named ***** messaged me saying that he needed to inspect my filter if I dont do it , my warranty will be terminated I asked him if i have to pay he said no you dont the service is free because i already paid in full that i was $0 pay so he came in to the house i showed him that was no problem everything is good. so we went outside i showed him the filter the days are good i take care it always with the proper salt,it was not even five he was in my property he keeps saying i keep asking are you something about this guy ok gave the paper saying $0 i signed he left then i received a charged ,Scam charge for $577.92 from ispc i call them they blaming it on Vivid well am filling a complaint with Costumers business bureau also contacted on Tv that will help me with i will be show it on screen i just to see if thisscam whatever this *** ***** wrote or did he left my property will be corrected

    Business Response

    Date: 03/20/2025

    This issue has been resolved

    Customer Answer

    Date: 03/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Casimar Naiboa

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this product for 11 months and since I started it has been a big problem. From poor installation work, lies about providing soap and detergent that they have never sent me according to the contract, how difficult it is to communicate with someone, for me this company is a deception and a scam. In November a technician came because the system had problems, he took the part that had problems and according to what they were sending it to me by mail, I have been waiting 5 months for the defective part, locating the manager and he gave me the technician's number and that I should call him, until today I have tried to call him, I sent him texts and he doesn't answer, I even sent messages to the manager and he doesn't answer either. I wonder if this company is a real business? Also,they sent the technician just because in the contract the financial institution gave 250 credit for maintanance annually so they only show out for make profit and doesn't care about customers. I want a answer about what about the filter will be fix and the part will be send.

    Business Response

    Date: 03/10/2025

    This has been resolved.

  • Initial Complaint

    Date:03/10/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With my contract I get ********* soaps and products free yearly with contract. I keep calling Gohealthy and vivid water supply and cannot get in contact with anyone. I have also checked my online Gohealthy account and points have not been replenished. I have also left 3 voicemails and cannot get anyone.

    Business Response

    Date: 03/10/2025

    This is a false review.

    Please see the attachments

    Mr ******** has recived his 3 year soap package at the time of his installation.

    Along with "how to order video"

    You mentioned to soap company not answering.

    We are not the soap company.

    Call me at ************ 

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks to ***** who help me out.

    Sincerely,

    ******* Melendez ****

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With my contract I get ********* soaps and products free yearly with contract. I keep calling Gohealthy and vivid water supply and cannot get in contact with anyone. I have also checked my online Gohealthy account and points have not been replenished. I have also left 3 voicemails and cannot get anyone.

    Business Response

    Date: 02/10/2025

    This is resolved and customer is very happy

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company many times. No answer. My system keeps beeping and has been for 4 months I have tried calling during buisness hours and non buisness hours. I have talked to ***** a technician that was supposed to come out on 10/22/24 but never called to say he wasnt going to make it. Its unprofessional and unacceptable especially for the amount Im paying on this system. I will get a lawyer if needed but hope it doesnt come to that. I need someone out here soon ASAP and definitely hope I dont get charged because it wouldnt have been that way if you guys would have answered the phones or got back to me 3 months ago.

    Business Response

    Date: 10/24/2024

    Thisatter is resolved

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our water softener from Vivid water supply on July 24, 2024 and it was installed the next day incorrectly. It is to far away from the wall, wires are exposed and after speaking with ***** ****** (who told us he was over the area) that the person who installed it was illegally subcontracted. I have tried in several different emails to get this resolved and was actually told in one email on August 10th that it would be take care of. After that email I have been unable to get into contact with anyone from the company and now Im sure that if there is a prolonged electrical outage we wont be able to have our service as they have promised. Which includes resetting the softener and making sure it is running correctly. We financed through **** for this. I would like them to fix this to the correct position by having a certified plumber do it and giving us a working number that we can have confidence that they will do as they say they will when the power goes out for extended amounts of time and for our yearly checkups on the system.

    Business Response

    Date: 10/07/2024

    As per customers request the system was installed by a licensed plumber. 

    The system comes with a yearly service as stated.

    If relocation is needed please call me directly at ************  to schedule relocation. 

  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the system 5/22/2024. The system was installed incorrectly with wires exposed outside which shorted out the breakers. We have contacted Vivid via telephone and text with little to no response. For last two months plus we have even used the system. The system was purchased and financed by **** for ****** and would like a full refund and out of our contract and will no longer make another payment on the system. Please contact us with further questions,******** **** ************

    Business Response

    Date: 09/20/2024

    We have contacted the customer multiple times and will be updating his unit to a solar valve at no charge

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22279458

    I am rejecting this response because:

    Sincerely,

    ******** **** **

    Customer Answer

    Date: 11/04/2024

    Vivid has never responded to me in any Emails or phone calls, since we filed the compliant with Better Business. It is now going 4 months with no response.
     I am seeking a repair of the system or a refund.   I reject their claims.

    ******** **** Jr. 

    Business Response

    Date: 11/04/2024

    Thank you for you feedback Mr ***** We have reviewed your installation.

    We will have your service department reach out to you to correct your issue. 

    Thanks for being a customer 

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a water softener back in 2022. Ever since we received the water softener everything that has been advertised was not offered. The water softener was definitely a horrible investment from vivid water. The sales man stated the softer will help with the odor in the water etc. The sells *** also stated we would receive ***airs and maintenance once a year. The only thing was an extra charge was for the delivery of the salt. So many red flags started when dealing with the company. Calls were never returned and lead me to *** the company I financed the water softener for help. A few months ago we started noticing the softener has constant leak and a loud hissing sound. I reached out to the company and again no return ***ls. I again had to reach out to the finance company again for help to reach out to the company. They then stated there is $350 maintenance fee if we wanted this to be fixed through email. At no time the sells man stated this. When my husband ***led the number on the email. It was a worker who once worked for the company and stated he doesnt work for them anymore. We are stuck with a water softener that has not worked since we bought it. We paid so much money and was scammed. Now after looking so many complaint I dont get how this company is allowed to keep scamming people. This company has been very unprofessional and we dont want to deal with the owner because how unprofessional he is. I have to constantly deal with the *************** to be the middle man trying to fix the problem This been almost two years of dealing with this nightmare of the water softener.

    Business Response

    Date: 08/09/2024

    Normally the annual service is $150 however with the type of unit you have (extra equipment) service is $350. The service Department stand behind our word. Please contact our office to schedule your service.

    Thank you

     

     

  • Initial Complaint

    Date:05/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approached by a Vivid Water Supply representative (*****) about having my tap water tested and receiving a 150 amazon gift card for letting them test my water and give a presentation on their water filtration system. I made an appointment for April 8th, ***** came that evening into my home to test my water and gave me an estimate on a Vivid water filtration system. She had me fill out a form that she stated verified I completed the presentation and that was what her company would use to send out my gift card and that it would take approximately 2 weeks. It has been almost 7 weeks and I still have not received the gift card. I attempted to ******* ***** and my messages go un responded to. This is a scam. They (*****) lied to get into my home and try and sell me their product. When I declined to purchase their system, they decided not to act in good faith and do what they initially committed to. I still have the paper with the marketing rep information and the post card which states about the gift card and no purchase required and has the marketing reps ******* info printed on it.

    Business Response

    Date: 05/23/2024

    Hey ***************

    If you haven't received you gift card

    Please call the company @*************** and select gift cards option.

    Thank you

  • Initial Complaint

    Date:05/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a water softener system from them in December. I was told I would get 2 $100 gift cards. I was told I would get a monthly supply of all house hold products including cleaners, soaps, laundry detergent etc. I havent received any of these things from this company. I have tried to contact them multiple time through the salesperson that came to our house as well as calling the company number multiple times to no avail. When the system was being installed the technician also told us we had to keep it loaded with salt which was never told to use. The technician was a 3rd party. So they lied at every turn and are impossible to get a hold of. They also set us up on a payment plan and never talked about any of the details and the details that were shared were false. It was a complete disaster and now nobody answers the phone.

    Business Response

    Date: 05/06/2024

    This issue has been resolved with the customer.

    Customer Answer

    Date: 05/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

ViVid Water Supply LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.