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ComplaintsforOperation Auto Glass LLC
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Complaint Details
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Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This auto glass company had staff at Wesley chapel Toyota service garage which approached my car offering to repair my damaged windshield and file the claim to set up the covered replacement.” So they took the insurance information and called me confirming they filed the claim and set up my appointment. Months later, progressive insurance sent me a later denying their request for payment following the repair. They never actually filed any claim ahead of the job!! Well, now this company who failed to follow normal insurance claim requirements is now suing my insurance company!?! Crazy business practices.. I hope the law stops them from collecting when they clearly are not conducting honest business practices at all!Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Operation Auto Glass replaced our windshield in our driveway on 5/15/2023. The technician dripped black windshield sealant or some other substance all over our driveway including around the area where he had set up an area to work, We told a secind technician who came to calibrate it and he observed the damage as well. We contacted Operation Auto Glass about the staining and they said the substance they use is black but said it does not drip. We were told the owner would call us but he never did. We are getting an estimate for cleaning the driveway but given the staining that is unlikely to come out and multiple pavers will need replacement. We plan to take legal action should this not be resolved by the company.Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
The company had a tech come out and change my windshield. Four days later the windshield had a crack in it. I reached out to the guy who had been contacting me and he just gave me the run around. Telling me a tech would be out to change it, but no ever shows up. Gave me a number to the owner of the company, but no one ever answers. This is not acceptable business and a cracked windshield is dangerous. I would like this problem solved and have this company do better business in the future.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.