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ComplaintsforTarpon Springs Handyman Service Inc.
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The owner of Tarpon Springs Handyman Service Inc., ************************, took a $400 deposit on 12/13/23, as indicated on his attached estimate, then never returned to do the work. We have proof of the transaction with several text messages exchanged, where ********************** promised on several occasions to come to do the work, then later promised to bring back the money he took for the deposit for services he never performed. Each time he did not show up as promised to either do the work or return the deposit, he made another excuse, and another promise to show up soon to return the money. He also promised to send the money back via mail, and then via PayPal. We believe he never intended to bring the deposit money back, and that it was all a scam from the beginning to stall for time and keep our money. We need your help to retrieve our money and stop this individual from taking other people's money in bad faith. Please contact me at any time to instruct us on how to proceed.Business response
02/12/2024
Customer was refunded deposit, couldn't match existing flooring,
Customer received a full refund
Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, as ********************************* returned the $400 deposit on January 26, ****. The reason stated by ******** for the issue was not because the flooring could not be matched. The reason he told us was because his truck broke down and he could not get to our *******. ******** also told us that the reason for the delays on returning the deposit was that he had purchased the materials and had to return them, and then his truck broke down again.
I consider this matter closed.
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.