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Business Profile

Health Products

Wellness Xcel Keto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Wellness Xcel Keto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wellness Xcel Keto has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased keto acv gummies this summer I wasa then auto shipped a quantity on oct 6 2022 which I immediately returned to Transform keto in ******** ** ************ ********* www.6packKeto.com ************. I was told to waIT TIL dec6 to obtain RMA # and when I called they said I needed a **** tracking # to get a refund . Please assist me in acquiring this refund of $200.

      Business Response

      Date: 12/22/2022

      Hello ******,

      We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide us with the name of the product you purchased, an account name, number, order ID, etc., to resolve this matter. Thank you.

      Customer Answer

      Date: 12/27/2022

      i ordered special offer for keto excel at ***** next thing i received an auto ship of 5 bottles at ****** which wasnt authorized if u need more details call ************** in **** i have no order number or any other way to identify acct but when i called this number they had record of shipment and stopped autoship

      Business Response

      Date: 12/30/2022

      Hello ******,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

      We went ahead and issued a refund of $199.88 and you will receive it through an electronic check. Please check your email ********************* within **** business days.

      Rest assured, the account is cancelled and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

      Customer Answer

      Date: 01/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Customer Answer

      Date: 01/17/2023

       
      Complaint: 18530530

      I am rejecting this response because:

      I did not receive the echeck they promised to send to my email.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/28/2022

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Number: XXXXXXX Order date: 10/01/2021 I've requested to cancel the order since I never got the 30 day supply. I Canceled in Oct 19,2021 and I requested a full refund for $119.98. I've have called the company @ XXX-XXX-XXXX ever since Oct 2021 and checking on my refund status with no really help to get this resolved. I've been waiting for just about 10 months with not paper check refund nor an amazon gift card which they said would be the best way to get my refund. All I keep getting is we'll send this as an urgent to our back office and no luck with my refund.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 5, 2022/08/01) */ Thank you for contacting Customer Care. Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible. We take full responsibility and have immediately processed a full refund amounting to $119.98. This will be sent via mail and would take 7-10 business for the customer to receive it. Please see the refund breakdown below: DATE:07/28/22 AMOUNT: $119.98 OID: XXXXXXX Should you have any questions or need further assistance, please contact our customer care at X-XXX-XXX-XXXX and one of our Customer Care Representatives will be happy to assist you. Regards, Customer Care Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got a call on Friday July 29 and was asked to verify my address and email. I've verified that info everytime. Then I got another call Monday August 1st asking me to verify my address and email and then I was told that my check would mailed out. Since they couldn't do an e-check. I requested the information to emailed me and as of yet nothing. Business Response /* (4000, 9, 2022/08/04) */ Hello, We apologize for the inconvenience. Unfortunately, we are unable to refund the money back to the card we have on file. This is a banking issue that we are working on. We understand you are due for a refund and the only option available for this is to send you a physical check. I escalated this issue to our billing department. We ask for your patience and understanding since we encountered an error processing the refund. We will give you an update as soon as possible. Again, my deepest apologies for any inconvenience we have caused you. Thank you Consumer Response /* (4200, 11, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ihave been waiting since October 2021 and every month since then all I keep hearing is "this will be expedited". I have been waiting for a long time.

    • Initial Complaint

      Date:05/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free sample of the product and then they tried to charge my card 119.98 when I did NOT sign up for anything. I had to give my credit card info for shipping for the free product only. I tried to go on the website to locate a way to email the company and surprise there is no contact us option. I would like a refund as well as any charges my card charged for being over the limit.

      Business Response

      Date: 06/13/2022

      Business Response /* (1000, 5, 2022/05/25) */ Hello, Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under). Thank you.

    Wellness Xcel Keto is NOT a BBB Accredited Business.

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