ComplaintsforThe Tarpon Inn

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction 5/23/24 Amount paid - $170.00 Business to provide 2x nights of a hotel room accommodation Nature of dispute there were bugs crawling all over the bed, under the pillows, it was unpleasant Did the business try to resolve she offered me a different room, but in such an unhealthy environment I did not want to stay at this establishment. They offered no refund, for either night. I have uploaded a transcript of my interaction with the front office manager. I also emailed them twice and have had zero response.*****, front office manager interaction 5.23.24 *********** gotta email the boss man. You know, I can refund your one night, thats all I can do. They are just flies. I have them too.***** - I cant do nothing, my hands are tied. You need to email the boss man. I am just the middleman. I can change your room, thats all I can do.Kayla - I cant refund anything, all you can do is email the boss. What can I do, nothing.The last people didnt complain, I dont know what to tell you.I dont have a maintenance guy, he quit. I have told them about the bugs, what do you want me to do.***** - Im not upset, I get it. Its not your fault. Im not mad at you. Im just asking for a refund, I dont want to stay in a hotel with bugs in the beds.Kayla - I cant refund you, my hands are tied, you have to ask the boss.Hands me the card with the email address.I ask - what if they dont email me back?Her - what do you want me to do, I am just a middleman.Theyre just flies.

  Business response

  07/10/2024

  To whom it may concern.

  We do apologize for any inconvenience, this guest checked the room and then check in into the room for 2 nights. Guest used the room, bath and all amenities for 6 to 7 hours and then came to front office around 11:30 pm to complain about bugs in the room so we asked to give them new room but guest declined and asked for full refund, we can not provide the full refund because room was used by guest but guest and we offered new room however guest did not stay for second night so we are happy to refund second night which will be $85, and again we do apologize for any inconvenience.

  Thank You

  Guest Services

  ************

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you for your efforts to resolve the matter and thank you to the owner for offering a solution.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to stay at the tarpon inn for my cousins wedding 3/26. I checked in around 2pm. I checked my room for cleanliness. I removed the sheet from the mattress and found fresh blood stained on the mattress. I went to the front for a refund but was told because I removed the sheet I soiled and used the room and the manager would not refund my money.

  Business response

  04/20/2022

  Business Response /* (1000, 6, 2022/03/28) */ Contact Name and Title: Brian P Contact Phone: 727-937-6121 Contact Email: [email protected] Thank you for taking the time to complete online survey regarding your recent stay at the Tarpon Inn. Please allow me to apologize on behalf of our hotel for failing to meet your expectations regarding housekeeping issue on your recent visit. I have shared your feedback with our housekeeping and laundry department to ensure we handle these types of situations differently in the future. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Also, about the the refund request on your stay will not be approved by management due to hotel registration cancellation policy that you have signed upon check in. As guest mentioned on their concerns that guest checked in around 2pm however guest used the room, beds, bathroom and using the room for 3 and half hours to get ready for them event, also guest had invited more people in them room then they registered at check in but we were completely okay with that. Only concern we had if guest didn't like the room or find any housekeeping issues they need us to address then as per our registration card they should let us know in 30 minutes after check in and we will be more then happy to give them money back. But as per hotel cancellation policy we can not make the refund on this complaint because guest used the room, beds and bathroom. However when guest brought them housekeeping concerns to the front desk, we did went to check the room and we couldn't find any blood spots on beds in the room still we offered the new room to the guest but guest kept declined to switch the room and asked for money back which we won't able to refund because guest used the entire room. Also we have attached some pictures to review this complaint. Again, thank you for your time and valuable feedback. We sincerely apologize for any inconvenience and hope you will give us another chance to provide you with superior service and accommodations on your next visit in Tarpon Springs area. Thanks and Regards Brian P Guest Services Tarpon Inn Consumer Response /* (3000, 8, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is very unfortunate that a business professional would lie. My payment was taken by the woman via cashapp. The photo I have attached is clearly the photo of the bed in room 315. Not once was I offered another room. The woman was very rude and told me the blood was two weeks old and she was not refunding my money because I removed the sheets. I was never offered another room. It's a good thing I did remove the sheets to see the blood stain. I have my mother as witness and I also video chatted my boyfriend who witnessed the condition. The woman never asked me who stayed in the room. It was myself and my mother. Just two people. No additional occupants. Video surveillance can be checked to confirm this. I have also contacted the dbpr and the health department. Business Response /* (4000, 10, 2022/03/29) */ TO whom it may concern We do apologies for any inconvenience and failing to exceeds our guest expectation. The best we can offer is 20%off on them stay for this inconvenience. Guest paid $143.01 so 20% of it will be $28.60 refund can be made back to the guest. Again, thank you for your time and valuable feedback Thanks and Regards Brian P General Manager Tarpon Inn 727-937-6121 [email protected] Consumer Response /* (4200, 12, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good morning Brian, it is my understanding that the establishment also is required to uphold their part of the agreement and provide a sanitary room. I am not sure how another humans blood is sanitary. The woman knew the blood was there and still rented that room . I was in the room for maximum 2 hours when I found the fresh blood on the mattress. I will accept an 80% refund of the $143 that was sent non taxable via cashapp. It appears there may be bigger regulations not being followed at your establishment.

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