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ComplaintsforLocal Gardens Plant Shop
Additional Complaint Information
Per the business website:
"We normally ask that expectations be that plant orders will arrive within 2-3 weeks, but shipping is currently taking longer than this, therefore, we are asking that all existing online plant orders be expected to arrive sometime in February 2021."
"At this time, we are not accepting any new online orders for nationwide shipping until all existing orders are shipped/completed."
The ability to buy gift cards through squareup.com via the business website has been removed.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a purchase from this company worth $88 during their black Friday sale. NOV 2020 I was a repeat customer and understood they experienced shipping delays. This time it NEVER came. Sent many emails no response, finally MARGO responds via email. First it was an issue with square refunding. After sending more emails with no response she claims will mail a money order so that they can track it. After several weeks and no response to emails she responds again that she is sorry and wi will mail it. I never got refunded . She basically stole money and lied. This happened to a lot of people. Hundreds of complaints under comments on their social.media -FB and IG confirmed I was not alone. They've turned off the comments on their Instagram probably for that reason. I find it disgusting . I want my money back.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.