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Find a Location

HomeRiver Group has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HomeRiver Group

      12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

    • HomeRiver Group Pittsburgh

      2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

    • HomeRiver Group

      6620 Southpoint Dr S #210 Jacksonville, FL 32216

    • HomeRiver Group

      1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

    • HomeRiver Charlotte

      307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

    Business ProfileforHomeRiver Group

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 218 Customer Reviews

    Customer Complaints

    549 complaints closed in last 3 years

    253 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    HomeRiver Group is a full-service property management company, specializing in managing single and multi-family rentals and community associations.

    Products & Services

    This company offers property management, and community association management services.

    Business Details

    This is a multi-location business.

    Find a Location

    HomeRiver Group has 49 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • HomeRiver Group

        12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

      • HomeRiver Group Pittsburgh

        2400 Ansys Dr Ste 102 Canonsburg, PA 15317-0403

      • HomeRiver Group

        6620 Southpoint Dr S #210 Jacksonville, FL 32216

      • HomeRiver Group

        1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

      • HomeRiver Charlotte

        307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

      Headquarters
      12906 Tampa Oaks Blvd STE 100, Temple Terrace, FL 33637-1154
      BBB File Opened:
      10/15/2008
      Years in Business:
      17
      Business Started:
      12/8/2006
      Business Incorporated:
      12/7/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CQ1029122 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      BBB records show a license number of CAB3787 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 10/25/2025.

      These agencies may include:

      Florida Department of Business & Professional Regulation

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Home Encounter, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Joshua Smith, Vice President
      Contact Information

      Principal

      • Mr. Joshua Smith, Vice President

      Customer Contact

      • Mr. Joshua Smith, Vice President
      • Mr. Andrew Napurano, COO
      • Mr. John Hirschfeld, CEO
      • Mr. Matt Robbins, Senior Vice President
      • Ms. Autumn White, Manager
      • Mr. HRG Support, Customer Support Manager
      Additional Contact Information

      Fax Numbers

      • (866) 996-7264
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      549 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/08/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      This started on June 22nd, 2024.My significant other and myself moved from ******* to ******We were told wed be provided a lockbox code by phone call or text upon our move in day of June 22nd, 2024 to receive keys and move in. No code was received and the contact numbers for the property manager *********************** went unanswered.I ended up having to contact the main chat support for the business and they called me and gave me a code which didnt work. I called back and they gave me one that did work.That was resolved by my own doing but its still part of the overall complaint.Since move in we have not been provided keys or access to our mail since move in on June 22nd, 2024.I spoke to ***** on Tuesday July 2nd, 2024 who is a maintenance worker for the company and he told me to file a request for the keys using the company maintenance portal where it says requests will be dispatched within 24 hours unless on a weekend or holiday. I filed the request that day and have not received any communication and the request for service is still pending. We have also reached out via email and phone calls to this property manager *********************** and our original leasing agent *********************** and no one is responding to anything. Today July 8th, ************************************************************* $40 to get a key made and to let me know which mailbox is mine but no timeline was given as to when Id receive the mail key. I have included two pictures, one being the receipt from the *********** and the second being a screenshot of the request for a mail key with every available service window chosen since July 2nd, the third being the message that it would be dispatched within 24 hours.
      Read More

      Customer Reviews

      218 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lindsay R

      1 star

      07/18/2024

      This is a horrible property management company. They have horrible customer service. They have so many departments and they dont communicate in any way. They have no rush to get your maintenance issues fixed within any sort of time frame but yet they will hound you with emails if you are even one day late on rent. I will never use them again and if I could get out of my contract now without owing them more money or anything I would but unfortunately there isnt a way. We wont be renewing our rental agreement and will make sure our next house is not managed by them.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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