Customer ReviewsforHomeRiver Group

STAY AWAY! This is a ruthless, heartless, deceitful company. I never once spoke to a real person, they ignored requests I made for repairs, ignored my requests to drop the pet fee AFTER MY DOG DIED, they took $400 out of my security deposit for cleaning after I hired a cleaning company to do it myself, and they illegally pulled an entire month rent from my bank account AFTER I TERMINATED MY LEASE AND MOVED OUT! Im STILL trying to get that fully refunded. I needed that money immediately for bills for CANCER TREATMENT but they ignored me completely. Ive never dealt with a more heartless company in my life. Please do the world a service and put them out of business!

We are sorry any inconveniences that have occurred.  The tenant was refunded for their overpayment on 6/12.  

"Good Afternoon, 
We are deeply sorry for the distress and frustration you have experienced. We sincerely apologize for the lack of communication despite your multiple attempts to remove the pet rent from your account. Your concerns are valid, and we are truly sorry for the inconvenience and hardship this has caused you.
In reviewing your account, we have issued two refund checks for the overpayment. One was for the amount of $1,403 and was mailed on June 12, and the other was for $1,455 and was mailed on June 25. Additionally, I have requested a third check be issued to refund you for the pet rent from November 2023 to June 2024.
We greatly appreciate you reaching out and giving us the opportunity to correct your concerns and offer a response. We are committed to making things right and ensuring that such issues do not happen again in the future. If there is anything else we can assist you with, please do not hesitate to let us know.
Warm Regards,"

Complete SCAM! They stole my security deposit after telling me I had to move out due to the homeowner having to move back into the house! They sent me the home river group official security check back and then bounced It! They had the check bounce! When meanwhile, they sent the paperwork to show in detail with the check that I am entitled to everything and there were NO deductions that were taken out of the check. 2 weeks later when I deposited the check into my bank account after getting It by mail, It got flagged for insufficient funds on home river groups behalf. $2,350 that I was told I would be getting, actually GOT SENT by check, then bounced and they said I was no longer entitled to It. I have already contacted an attorney and since Im a single mom they will be doing It for free since the amount they normally would charge would be more than my check and they knew I was needing the $ since I had to rush to move out with my child and find a new place to live.

We sincerely apologize for the inconvenience and distress this situation has caused you. We understand the importance of timely and clear communication, especially in matters involving your home and finances.

To clarify the situation, the homeowner initially notified both us and you on May 17th of their intention to move back into the property at the end of your lease term on July 31st. The homeowner also offered additional time to stay if needed. However, on May 20th, the homeowner changed their mind and decided not to relocate, opting instead to renew your lease for another year.

When we informed you of this change, it was only three days after the initial notice and well before the end of your lease term. Unfortunately, by that time, you had already signed a lease elsewhere with the intent to move out early, despite this being well before the timeline we discussed.

According to the termination addendum in your lease, we are entitled to rent through the end of the lease or until the property is reoccupied. However, the homeowner agreed to only charge the deposit (which was just short of one months rent) as reparations for the early termination of the lease, nearly three months prior to the agreed date.

Regarding the check, we acknowledge that our team sent it in error. We corrected this mistake the same day by sending a certified letter for the deposit claim. We understand this has caused confusion and frustration. If you can provide us with details of any fees incurred and screenshots, we will happily address and pay those fees promptly.

Thank you for bringing this to our attention.

If I could give zero stars I would. HomeRiver in Dallas is awful. I had 4-5 property managers in the year and 10 months that we lived in the home. Communication was awful. We were lied to when he looked at the home prior to moving in. We were told that all the issues in the home and pool would be fixed. False, nothing was fixed other than some trim work and shutter work. The pool had broken and busted tiles, the deck was all dry rot, cat piss in the master closet. The hallway light and back door light didn’t work. A year into moving in the owner kept stopping by. Asked my husband why he was there because he “wasn’t on the lease”. My husband is Hispanic and light skinned and dark and tan in the summer. She did not believe him. The last summer we were there I couldn’t allow my children to swim for fear of them getting hurt. Started tearing apart pool without speaking to me while I was still in my lease. It has been close to 60 days and they cancelled 1st deposit refund and didn’t consult with me and check bounced. Still waiting on a new check and no one will call me back. I am told it’s not up to them, it’s up to accounting and they are the only ones allowed to speak to accounting. There is of course more, but I have run out of steam. DO NOT RENT from Home River Group.

Thank you for reaching out and I'm sorry to hear about the repair issues you experienced as well as the issues you had with the homeowner.  


To confirm HomeRiver Group is not a party to the lease agreement, and all repair requests, as well as the security deposit accounting refund must be reviewed and approved by the homeowner prior to vendors being dispatched and the security deposit accounting refund being processed.  In the case of the property you leased the homeowner is heavily involved in all aspects of the property, repairs, management, etc., and I'm sorry for the issues you experienced. 


The security deposit refund checks have been mailed through UPS, and according to their website they are scheduled for delivery today 6/28/24. Please only cash check numbers ***** and ***** as the others have been voided.  Both checks were mailed together