Business ProfileforSafer At Home, LLC

I contacted **************** with Safer at Home on Dec 12, 2023 to inquire about ************* services for my father, *************************, as I was POA and determined he was to be discharged from the hospital and admitted into Hospice at his home. She was quick to come out to the hospital to explain their services. I signed a services contract on Dec 13, 2023 and was required to pay a deposit of 1 week of anticipated services (24/7 care for 7 days) plus a $200 nursing assessment fee which is required per their license. Subsequent to plans to discharge my father from the hospital, my father, *************************, became cognizant and lucid in the hospital and made the decision to continue with treatment including starting dialysis and physical therapy. He did not want to be released to hospice. I notified ****** Din on Dec 14, 2023 that plans had changed but I did provide a schedule for the need of an aid during the Christmas holiday/New Years holiday for evening care only. As a result of my father's progress with dialysis in the hospital, Safer at Home services were not needed during this time. We put plans for an aid on hold. On Dec 18, I notified **************** that my father was discharged from the hospital and was now going to a rehab center, and continuing dialysis at an Outpatient dialysis center, he was sent there on Dec 23, 2023. **************** was notified on Jan 8 , 2024 that we would not need the services any longer. I requested a refund on Jan 16, 2024. ****** explained the check would be sent in 3 weeks. Per the client services contract, a refund will be issued within 30 days which would be Feb 5, 2024. I spoke to **************** on the phone on Feb 13, 2024, and she stated the refund would be a check sent out the week of Feb 19, 2024. I do not have confidence that the company will send the refund check, and need help with this resolution of a refund.