Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm willing to pay for the permit money that he spent $104.00 at the city but he lied and tried to scare me into buying a permit I did not have to have. He is trying to charge me for never doing any electrical work on my home. We do have a contract signed but he's charging triple the charges compared to other licensed and Insured companies. He has never done any work on my home. I want to make sure he will not send the other charges to collection. He falsely told me I had to purchase a permit. When I spoke with another trusted Electrician said I did not need a permt.Business response
04/24/2023
Our permit fee includes more than just the cost of the permit. We must create drawings to be submitted along with the application. There is also time associated with the application process, checking on the status of, payment for, and printing of the permit. This price is shown clearly on the contract.
The customer decided to cancel the project when she learned how long it would take to get the new hot tub. This was after we had acquired the permit.
She signed the contract and in good faith we applied for the permit in order to proceed with the work in a timely fashion. Had she cancelled before we applied for the permit there would have been no charge.
Whoever told her that she did not need a permit to add circuit wiring for a 240-volt hot tub is wrong.
The following is an excerpt from a simple search on when a permit is required for electrical work.
"However, if your building project consists of constructing, enlarging, altering, repairing, moving, demolishing, or changing the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert, or replace any electrical, gas, mechanical, or plumbing system, the installation of which is regulated by the technical codes, or to cause any such work to be done will need a permit."
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.