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ComplaintsforMasterTech of Brevard LLC
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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I discovered a leak in my plumbing in my corner tub enclosure and reached out to Troy M*****, the owner of Mastertech of Brevard. He did an outstanding job of mold remediation in May and June of 2022 and I paid him in full. I then signed a contract with him to rebuild my bathroom in July 2022. I paid him a down payment of $6,211.73 via check dated July 5, 2022. He ordered cabinets and I picked out tile for him to order. Soon after that his assistant came down with cancer and he had to continue his scheduled work alone. When I reached out in September for a status on my project, he asked me to be patient because he had been in and out of the hospital due to his own illnesses caused by overwork. Soon after three cabinets were delivered to my home. When I let him know of the delivery he told me they were not all for my project and that he was supposed to have been made aware of the delivery ahead of time. They are all still sitting in my garage and that was the last time I heard from him. I have reached out via email, text, phone calls and a certified letter to the business address on our contract. The letter was returned to me return to sender. This gentleman was once my neighbor. I would never have believed he would defraud me, but it is nearing a year since this whole thing started and I am wondering if I was mistaken. I have checked obituaries and reached out to his ex-wife, but can’t find him. I am disabled and need my primary bathroom in working condition so have reached out to another company to get it functional again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.