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ComplaintsforFidelity National Title East Florida Titusville Office
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was in the process of buying a house. For my loan I had to have the Appraisal, Inspection and Survey done at my expense. My survey was done and waited for it to come. Fidelity National Title Insurance Company in Titusville Fl took upon themselves to give my information to the Seller Agent. Through this I had to pay additional fees for attorney for council. I also believe there is a high possibility Fidelity National Title Insurance Company in Titusville Fl may also have given my Appraisal and Inspection to the Seller agent for right after my 1st Appraisal the seller agent deeply tried to get me out of contract. The Seller agent did benefit from Fidelity National Title Insurance of Titusville fl did benefit of giving him my Private Information to the next buyer. I feel I should be reimbursed my expenses plus attorney fees for their ILLEGAL & UNPROFESSIONAL ACTIONBusiness response
11/04/2021
Business Response /* (1000, 5, 2021/10/18) */ Contact Name and Title: Susan West District Pres Contact Phone: XXXXXXXXXX Contact Email: **********@fnf.com I have spoken to Mr. ****** regarding his complaint. I have also familiarized myself with his file. There were encroachments listed on the survey we shared this survey with the seller to determine if he had performed any work to have them vacated. Mr. ****** needed communication from our Titusville Team that they did not provide. We did not see the inspection nor the appraisal (it is normal we did not); therefore, we did not share these items with the seller. Mr. ******'s purchase did cancel with us. I have confirmed with the surveyor that Mr. ****** paid them and am refunding his cost to him of $400.00. I have also spoken with Mr. ****** Mr. ******'s Attorney. I have requested the balance of the invoice to be sent to us and we will pay this since it was time spent on the purchase we were handling. The amount is $810.00. I believe Mr. ****** is pleased with my communication and follow through.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.