Business ProfileforBark Busters Pinellas County

I am writing to file a formal complaint against Bark Busters, a dog training company, for their refusal to provide any type of refund for their services. Before the first session, I informed the trainer, ******, that my dog was sick, and we were both up the night prior. She assured me that it would be fine. I found the session to be unproductive and felt it really should have been rescheduled. After two sessions, I realized that these techniques were not working for my dog, and I asked for some type of refund at this time. Additionally, I informed ****** that I was moving to another part of the ****************.She provided me with the name of another trainer in the area I was moving to, ******. Unfortunately, my dog still did not respond to their techniques. When I asked for a refund, ****** told me to reach out to ************** sent a letter to their main headquarters and spoke with a representative, ****, who also informed me that I needed to reach out to ****** to request some type of refund since she was the original trainer. I have since reached out to ******, but they are refusing to provide me with any type of refund. They say its a lifetime guarantee but they are not providing the services that were promised. As a customer, I had high expectations for Bark Busters' training services based on their advertising. I paid a total of $1600 for three visits, and despite following the techniques and guidance provided by their trainers, my dog continues to exhibit the same behavioral issues. I am dissatisfied with the results and believe that I did not receive the service that was promised to me. I believe that I deserve some type of refund as I dont think 3 sessions is worth $1600. I am very disappointed with their customer service and lack of willingness to help me resolve this issue. I would appreciate it if you could investigate this matter and help me obtain a refund.Thank you.