ComplaintsforCool Water Pools & Spas, Inc.
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Cool Water Pools was the contractor for my nextdoor neighbor's pool refurb done last December. Company killed approximately 150 square feet of my grass due to chimical flush onto property. Company was contacted on Jan. 11 and Jerry said it would be taken care of. Nothing happened. Called Jan. 26 and left message. Attached photo taken after washing off chemicals on my grass and hedges on the right. To the left it still shows the path of the chemicals from my neighbor's pool enclosure.Business response
02/18/2022
Business Response /* (1000, 5, 2022/02/02) */ We received a call from the neighbor of the customer we are working for about the complaint on his grass dying. We told him that we would replaced the sod in 2 weeks. We were in touch with our customer about the complaint and the sod has been replaced in the time that we said it would. Consumer Response /* (2000, 7, 2022/02/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business did not respond in the two weeks as implied in their response. Phone call not returned. After BBB I was called and owner was upset with me! Two days later a landscape company arrived and professionally resodded my damage and also the damage to my neighbor's lawn.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.