![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHerod Pool Contracting
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1/23/21 Contract signed between Herod Pool Contracting License#*********** and ******************* (Homeowner). Paid $2500 5/4/21 Paid $25000 for starting excavation of pool. 7/8/21 Paid $25000 after shotcrete completion for concrete deck and screen enclosure. 7/15/21 Discussed shotcrete defects and promised remedies. 8/21 Poured steps in pool and hot tub. Installed tile border over deficient shotcrete. 9/21-11/21 Sporadic adding of dirt for deck. Placed rocks for zero entry. 2/22 Started frame for deck. 4/22 Permit Expired. 5/22-7/22 multiple attempts to contact builder unanswered or no show. Builder needs to complete work on a timely basis.Business response
09/02/2022
Business Response /* (1000, 5, 2022/08/11) */ We were working at Mr *******'s house building the pool and having to deal with his consistent interference with progress on the project. When the customer went into a rage and threatened a worker laying out forms for deck and then coming at me with fist clenched in the road in front of his house, this became a hazardous work environment and the project was shut down. Since then we have come to agreements and we will be back working on the project to get this completed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.