ComplaintsforBudget Blinds of Sarasota

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rep measured for blinds/roller shades on 1-25-23; down pymt of $1775.85 made 1-27-23. 5 Blinds and 2 roller shades installed on 3-8-23; final pymt of $591.95 made 3-8-23. Issues w ************************************** installer all 5 blinds were too short. He said to wait a week to let them relax and if still short they would be replaced. Some of the wands work very hard. Installer tried to fix 2 of them but they are not great. 2) The 2 Roller shades do not completely cover left side of screen. 3) Theres no place for clamp to be installed to hold rt shade securely. Installer suggested we buy/install Velcro. Rep later suggested installing clamp on brick paver (neither secure or safe). Shades have not been used due to noise. 4) Left side shade does not roll up last 4 to top. Called ************ to receptionist first time on 3-9-23 to report issues. Was asked to send email and email was sent w issues to office on 3-9. Called numerous more times through 4-3-23 asking to speak to manager/owner to get someone out to address issues. Was told rep had to handle and she was unable to be contacted due to funeral. Rep finally called on **** (2 wks later) & asked me to measure 1 window and fwd pics of all windows so she could send to factory warranty. I sent pics same day of request. Rep called on 4-3 & said factory said blinds are not pulled down all the way. I explained once again that when pulled down they spring back up thus not touching window sill. Rep *** has ***** and says she must come out later. We asked why someone else couldnt fill in since its been a month and she has not been available to address the issues. She said she was told she must handle. This whole process has been frustrating because not once has the owner or someone higher up contacted us to offer a solution or remedy this. It is an owners responsibility to handle issues in a timely manner if their rep is unavailable for a month. The lack of professionalism/customer service in this matter is obvious.

  

  Business response

  04/06/2023

  Good Morning ******************!

  I am *********************, the son of ****** and director. 

  Please understand your complaint was just filed a few days ago and I have been out of the office at convention and will be calling you shortly.

  I will be taking over from this point going forward. We will make this right for you, I personally guarantee it. It may require remaking a lot of these units, but I am not sure.

  We will have our best installer out to tell me what needs to be ordered to make this job perfect. 

  I wish you hadn't gone this far with the complaints as we are just now back in today. All communication issues on *******'s part prior to this week are certainly on her and unacceptable. However, please keep in mind in the past 30 days she has lost her grandfather and contracted Covid-19. We are all human beings, and unfortunately circumstances have hindered communications. 

  I look forward to resolving this issue and thank you for your business. Will be reaching out momentarily. 

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