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ComplaintsforCerebral-X
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cerebral *** sold my private information and health records to outside companies without my knowledge or consent.Initial Complaint
06/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On many occasions, MANY occasions to the point where if I put dates this entire complaint would be filled. This company has charged me consecutively 15$ three times. This charge was handled after multiple times of trying reaching out and complaining it was not solved until I said I would report them. As of last month I was again charged 50$ that was unauthorized. This has not been settled yet. I've been charged as of right now 29$ Unauthorized for "missing my appointment" as I had just had my appointment with my provider this has now happened twice. Was never refunded that is 100$ in total that this company has stolen from me. Not only that but I am being charged 30$ a month with a PROMISE from this company from ads and one on one conversations that they would provide me with a therapist and HAVE NOT DONE THAT. Ive been with this company for MONTHS and still have not been provided with a therapist. I am charged for months where I don't even meet with my pharmacist so let to discuss medication. Months, and I can prove it of not even being reached out to by the "care team" that's also sopposed to be "included" with my "care" And on multiple occasions I have brought these issues up. I've emailed. I've called. I've wrote it personally in the chats that is supposed to be for "care" and do not receive responses and if I do they don't solve the problem. This company is a scam it is taking advantage of mentally I'll people as myself and using us for their own gain. I'm struggling STRUGGLING mentally I've tried on multiple occasions with this company to make things work so I can better my self for myself and my family when I shouldn't have to to work that hard for something that was promised to their patients through adds on MULTIPLE social media platforms, internet ads. It's a scam. Im crying while writing this because I want nothing but to get the care I was promised in order to better myself and theyve done nothing but do the opposite of what they promised to help us with
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.