ComplaintsforStarller
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My card was charged $49.95 Twice by this company known as Starller.com. I called the company for more information. I was told that it is a streaming website for TV services, E-books, and Audiobooks. I can assure you that I did not sign up for streaming services with that company. I am already paying $65 a month for Xfinity. I do not need another streaming service. I do not have the time, money, and need for additional streaming services. My bank has denied my claim and they did not supply me with the source of their determination. I called the company (Starller.com) to cancel any services in my name. I have requested a copy of the cancellation, but I have not received it. This company has scammed me out of $99.84. It may not be a lot of money, but the charge on my card was not in my budget, so this charge has reduced my buying power for other necessities such as groceries.Business response
06/17/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I suddenly started getting ***** transactions on my bank for March and April. I called my bank and starrler. They said I signed up for a streaming service. I do not even know how to stream. We are elderly and disabled and do not have 50 to spend a month. We did not sign up for this. Starller is a scam app. Just ****** them and see how many people they rip off. I called them and canceled the subscription I never asked for. Canceled my debit card. They kept saying they would send me a refund. But my bank denied it. I called my bank numerous times and they said no one even attempted to refund me. I have called the company 15 times and each time they say they are trying to refund me. But they have not. My bank checked. 3rd party billing support out of ******* is their customer support and they lied each time I called them. No one will do anything to get my money back.Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 5, 2024, I followed a link from the *********** in ********* to access their free wifi. The link brought up a site that I thought was the hotel wifi. I thought it was odd that they asked for my credit card info, but we were with a tour and we'd not been asked to provide credit card info upon checkin. I thought maybe that they wanted to register my card for charges like room service. I hadn't realized this was likely a popup ad, rather than the hotel's site. I did see that it offered "free trial" so thought this was the way that this international hotel allowed guests to use their wifi. My bad for not being more careful, but it was misleading.Now I'm receiving via email an invoice from starller.com for payment of $49.95. Luckily, my credit card company recognized it as unauthorized and notified me. They have cancelled payment, cancelled my card, changed acct number and are sending me a new card. I have also gone to the web site (starller.com) and sent them a message cancelling the subscription. As soon as their US customer service opens, I will also call to reiterate cancel order. This was very misleading. Just wanted to report it.Business response
05/13/2024
There were no successful charges to the credit card. We have blocked the credit card in question from any future attempts.Customer response
05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.