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ComplaintsforBudget Inn
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Facilities Issues
- Status:
- Answered
This establishment has fraudulent information online. They are allowing drugs and women to ask for money for sex while trying to check in. If you book and pay online, they will not refund your money even if you don't stay there and complain about the customer service in the beginning. I did not stay there, and they refuse to cancel the reservation and issue a refund. They are rude and refuse to acknowledge the disgusting conditions of this motel. There are roaches and urine outside the office. The office is closed off, only using a window but you can see all the cutter nasty dirt filth all over. This building should be condemned, they have fake pictures online.Business response
05/14/2024
To whom it may concern, the guest is completely lying about there being false information online. All information about the property is made available to the guest when they book online. The guest is also saying completely false information about "women selling drugs and asking for money for sex" being around them while trying to check in, it was around 4 AM in the morning and no one else was around them when they were trying to check in. This is a completely absurd claim that the lady is making because she was unable to get a refund. This is an act of defamation. As per not providing a refund, the hotel has a policy with the third party OTA (Online Travel Agency) that states a refund will not be provided if a booking is not cancelled 24 hrs prior to arrival. There are no roaches or urine outside the office, and when the guest arrives at 4 AM in the morning they will have to use the night window to check in. All in all, the guest was provided with all the necessary information before booking their stay, and they are claiming false information about the establishment.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.