Business ProfileforExpress Oil Change & Service Center

I took my car to Express Oil H34****39313830383731H and Tire Engineers on **** **************** *******, ** in May to have my brake pads serviced. I paid $465 to have the rear brake pads and rotors replaced. I drove home immediately to my house which is 1.5 miles away. While driving the next morning, I immediately was met with a screeching noise when I reversed, and my steering wheel was shaking when I was driving on the highway. I called the office and spoke with ********. I let her know my concern and she said it was probably the front brake pads and to make another appointment. I informed her I was leaving the country for a few weeks and will book another appointment when I get back. Yesterday (06/22/2023) I dropped my car off and I told her what was going on and how to replace the front brake pads. When she called me after the inspection, she said it was the rear brakes that were causing the issue. The front brakes were fine. The calipers in the rear were malfunctioning, and it was causing hot spots in my brake pads. The suggested fix was to replace the calipers, brake pads, and rotors all at my own expense.I reminded ******** about our conversation weeks ago and she informed me that she could cover the brake pads and rotors. In addition, I paid to get it fixed only because we are driving to **** next week and I am going to have my 8-year-old with me. I cannot find another mechanic before I leave either. All in all, I received a $200 discount and still did not even get the courtesy to have my military discount applied.I feel completely taken advantage of. I strongly feel the mechanic caused this issue and proper attention to detail would have avoided an extra trip to their shop and an extra $1200 out of my pocket.