ComplaintsforBates RV

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had bought an rv and a camper from bates rv. The employees were great. Left our camper at the beginning of September to be sold on consignment. ******* got a call from owner saying he was changing his business strategy where we would pay rent and a lessor consignment fee when and if sold. He had let his employees go, who were great and really took care of us. Went onto web page and our camper was not on it and he wasnt open anymore. Had to make appt. Had camper moved to Gernzey in nokomis. When it arrived the ** gas tanks were gone, the shower hose gone, the working fireplace now doesnt work, battery, etc. When called upon, ***** said it wasnt his responsibility. We left it in his care to sell and he didnt do that and took advantage of us not being in town and stripped our camper. Now it needs **** to replace/repair. This is a 2021 camper and we left it in perfect condition. How can businesses get away with this? We are sick about this.

  Business response

  03/15/2023

  For 5 months we collected no 

  Money from them for storage 

  The unit was picked up by another rv dealer

  When we pickup a unit first thing we do is inspect unit for damage and any missing items the driver signed he picked it up (copy attached) nothing was said about missing items until it was at the other dealers lot 

  battery's go bad fireplace not working  things break a rv is a whole house going down road at up to 70mph a hurricane is 75mph

  and bouncing around like in earthquake

  also on consignment agreement where consigner signed

  #5 bates is not responsible for any loss or damage (copy attached)

  Do not know anything about missing 

  Shower hose or rv bottles we always inspect any rv when we pick up rv and transport it for damage and missing items before we leave with it

  Nothing was said to be damaged or 

  Missing until unit was at other dealers lot 

  As far as batteries batteries go bad

  As far as fireplace  not working 

  Rvs are ************ on the road

  Things break 

   

  We have been in business since

  1986 always family owned with a+

  BBBs rating

  Business response

  03/15/2023

  Attached are the rest of the contract pages

  Customer response

  03/15/2023

   
  Complaint: ********
  
  I am rejecting this response because:  we had bought two campers/RV from Bates.  Their employees were fantastic.  Did not deal with ***** the owner.  He agreed to take on our camper on consignment (no mention of storage fees).  We trusted them.  Then the beginning of January he called and said he was changing his business strategy.  If you paid 200/month, then when it sold you would pay him *****.  If you paid 300/month, then when it sold you would pay him *****.  When I contacted one of his employees, we learned he had let them all go.  So we began looking for someone to transport our camper.  A week later he called and said dont do anything cause someone wanted to buy it and they just needed to get a check from their insurance.  He would let me know.  So on feb. 1st, I texted him to see where we were at with the sale.  He said it fell through.  He never reached out to me to let me know.  When I Checked to see my camper on his website, it was not.  Plus he was not open now, just *******.  So how hard was he trying to sell it?  If he is thorough about inspections then he would of made sure their were no missing items from the initial inspection when it arrived.  It is like they used my camper for parts for other campers because we were out of state.

  The part that really gets me is that he keeps saying he didnt charge me for storage for 5 months.  Just found out about his change in his business in January and said he would give us time to make arrangements.  We never agreed to storagethat was not our deal.  It would not of been there that long if he would of informed me of the deal that went south.  Plus he said he contacted mr several times to reduce the price.never got any calls from them.

  Our camper never went more than a mile (down Venice avenue) to his lot.  We lived in it.  We did not travel with it because we did not have a vehicle to tow it.  When it left bates, it went down tamiami a few (maybe 4-5 miles.  It never went more than 40 or tops 45 miles per hour.  Battery I get.  The splicing, the hose, missing tanks and fireplace, I do not.

  where is the incentive to sell if you are collecting 200/300 a month with no responsibility?

  
  
  Sincerely,
  
  ***** And ***********************

  Business response

  03/15/2023

  the unit was picked up by another rv dealer 
  When we pickup a unit first thing we do is inspect unit for damage and any missing items the driver signed he picked it up (copy attached) nothing was said about missing items until it was at the other dealers lot 
  batterys go bad fireplace not working  things break a rv is a whole house going down road at up to 70mph a hurricane is 75mph
  and boncing around like in earthquake
  also on consignment agreement where consigner signed
  #5 bates is not responsible for any loss or damage (copy attached)
  thank you 

  For 5 months we collected no 
  Money from them for storage 
  The unit was picked up by another rv dealer
  Do not know anything about missing 
  Shower hose or rv bottles we always inspect any rv when we pick up rv and transport it for damage and missing items before we leave with it
  Nothing was said to be damaged or 
  Missing until unit was at other dealers lot 
  As far as batteries batteries go bad
  As far as fireplace  not working 
  Rvs are moving homes on the road
  Things break 
  #5 on consignment agreement states we ate not responsible 
  We have been in business since
  1986 always family owned with a+

  Customer response

  03/15/2023

   
  Complaint: ********
  
  I am rejecting this response because:  ***** just repeated his original response.  He did not respond.  If he inspects, then why were we not told it was missing a shower hose and gas tanks?
  
  Sincerely,
  
  ***** And ***********************

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