Business ProfileforArtistree Landscape Maintenance & Design

Artistree provides the landscaping services to our community. One of their workers recently ripped up a section of grass in between mine and my neighbors home, using a large, drive-on mower that is too big to fit in between the small area to mow properly. The grass was ripped up in chunks. I have made a previous work order asking them to stop using the larger mowers, as they will eventually cause damage. I was assured they would use the smaller ones but they did not follow through with that promise- This specific grass area is now ruined and I contacted Artistree to request they come and replace the grass. ***, the supervisor, told me they do not replace grass and went on to list possible reasons why, over time, the grass looks the way it does. He cited issues such as too much shade (Ive lived here 3 years and have never had an issue), standing water (which I do not have, I live on an incline. If *** had actually come out to see my property, he would know this.) Bed creep which he blames because his workers mistakenly spray round up on your grass instead of on the weeds in the mulch, like they are supposed to. I repeatedly told him that this particular problem of mine literally just happened and it is a direct result of using the larger sized mowers- he just cites the same scripted excuses, which he tells all of the dissatisfied customers from my community. I have had other issues in which I also got unsatisfactory responses and chose to take care of them myself at my own expense. My community *** has already fired Artistree once and they begged for another chance- the *** rehired them. Many people are still having issues and Artistree was forced to do a workshop in front of residents giving the same excuses and promising that they will do better. The workshop was the only time I have ever seen what *** looks like. In 3 years I have never seen him supervising anyone. I invited *** to come see my property and he doesnt acknowledge it or show up.