Business ProfileforAqua Pure Solutions

06/19/24 I had AquaPure come out to my home because my previous well collapsed and had to have a new well dug. Now my water quality has changed so I was told by the well company to have them come out to make sure my well equipment is working for the type of water I now have (Previous iron now sulphur) While they were here I asked for my ** filters to be changed since it has been a year since the last replacement. I was told when they arrived that the equipment was fine for the water but the system needed cleaned very bad (They are suppose to come out annually to clean it and test my water but that has not happened since it was purchased) They cleaned the tank with peroxide and now my iron level went from 0.0 to 5.0 and I have orange colored water coming into my house which is going to cause pipe issues. I stopped the trainee technician from replacing the ** filters because I did not want them to go bad instantly after purchasing them. I wanted my water issue resolved first. They then informed me after 5 hours of being here that the system I have does not work with sulphur (wierd because it is called a sulphur king) I find it odd that the system was fine 4 hours earlier but now it is not. I have a warranty in writing that states my media has a lifetime warranty on it. They wanted to charge me either $279 or $1092 to replace my media. Last time the media was changed in 2016 I only paid a service call fe3e which was around $90-100. They wanted me to purchase a new system instead. I have since had a 2nd opinion and was told the media needs to be changed because it is in too bad of condition to clean (band-aid) it. When they put my ** system back together they did it wrong as I have no water at all coming out and the water line is turned on. I want my ** fixed and a credit from Aqua Pure for what it is costing me to fix my well equipment sine they refused to honor the warranty I have in writing. It was rebed in 2016 with no charge