ComplaintsforGulf Coast Rescreen LLC
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted Gulf Coast Rescreen in 2021 to do extensive work on our lanai pool cage. Just before the start date they called us to say they are canceling because its too far for them to drive. (I took time off from work just to be sure Im here when they arrive). A few months later we called again and this time they said theyll do the work. Work was completed in Sept of 2021 and it was more than to our satisfaction! After hurricane *** we contacted them again to do repair and an addition to our lanai since they did the original work.They set up a date of 12/21/22 for them to come out. (Again, I took time off from work to be sure Im here). 45 MINUTES before they were to be here we received an email (not even a phone call) that they are canceling because again were too far for them to come out. Message said they didnt call because they didnt have my number which I dont understand because they had the number when they called to tell us about the appointment!Im asking the BBB to put a warning on their web site for people to stay away from Gulf Coast Rescreen due to their unreliability and horrendous, uncaring customer service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.