ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I received a bill dated 11/24/2023 regarding my two son's wisdom teeth extractions from last year. Why has this not been resolved? There should be no balance for either of these accounts. These services were paid in full before the time of their appointment. Corrections on the insurance carrier had been provided 6 months ago. I was assured this was taken care of. Communications with both the local and corporate offices have been extremely frustrating. I was assured in June that this was taken care of with the updated insurance information. The fact that this has not been resolved after over 6 months is completely unacceptable. This is my last communication asking for a resolution and notice that services have been paid in full before I submit a formal complaint with the ************************ against Aspen Dental, and take to social media to share my experience. I'm sorry it has come to this but I cannot carry on the back and forth on this any longer. I was assured someone from your office would be in touch yesterday. That did not happen.I ask for your prompt attention to this matter so we can all avoid the next steps in this process.Sincerely,***********************Business response
12/11/2023
Response attached.Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 11, 2023, I called Aspen Dental to get an appointment to repair a broken lower denture. I was told to just go in on Monday the 13th which I did. I was then given a 3/15 appointment and left my denture for repair after I paid $197. On Thursday I picked up my denture and when I got home realized it no longer fit properly. I returned and was told they replaced the original retainer rings and thought it would work. It did not so they said they would order the right rings. I stopped several times and was told they were on order. After 2 weeks of waiting I called another dentist and they talked to Aspen who said they could not repair my denture and would not refund the money. I had to go to another dentist and pay $378 to repair Aspens damage. I believe I should get a full refund from Aspen.Business response
04/19/2023
Response attached.Customer response
04/28/2023
Complaint: 19888611
I am rejecting this response because:
It is essentially a non response touting the virtues of Aspen Delta without providing a solution. I have already had an unsatisfactory response from the ********** office, which prompted me to contact the Better Business Bureau.
Sincerely,
***********************Initial Complaint
04/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
***See Attachment***Business response
04/14/2023
Complaints need to be submitted in english.Business response
04/24/2023
Response attached.Initial Complaint
02/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife ********************* visited on 4/27/22, Aspen Dental *************************************************************, for dental cleaning that took about 45 minutes, and she paid $ 200 in credit card and $ 80 in cash for that. 10 months later 2/1/ 2023 Aspen sent us one more additional bill for $ 820. Please let me know where else we can submit this complaint, as this is an incredibe nasty habit.Business response
02/15/2023
Dear Sir or Madam:
Thank you for the opportunity to respond to the complaint filed by ********************* on behalf of the *********** Aspen Dental branded practice, owned and operated by R *********************** DMD Holdings PLLC. We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yesto quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.