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ComplaintsforDependable Septic & Services, LLC
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Complaint Details
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Initial Complaint
03/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 2/13/2021 Stevens Septic/Dependable Septic cleaned my septic tank and installed a new pump. The cost of this service was $1,100. The pump and install was $875. The pump had a 3 year warranty. On January 25, 2022, the pump was stopped working. I called and spoke with ***** who told me they could come the following week. I explained that my family could not go a week without a working septic system. She started to recommend a few places I could call and then said no she would call someone. I immediately received a call from someone at Reliable Septic saying they could send a crew that day. Shortly after that I received a call from some in the crew stating they were on their way. The guys from Reliable came and dug up my septic pump, they said it had failed and I needed a new one. They installed another new pump at the cost of $995. I told them to leave the old pump.On, 2/26/22, I called ***** and explained that the people she had sent had to replace the pump. I also stated that since the pump was under warranty I wanted 2/3rds of my money back. She said that they install quality pumps. Then she said she needed to make a phone call to Reliable. I waited a few days and after not hearing from her, I called and asked for some money back. She again stated that they install quality pumps and that the pump that Reliable dug out had not been installed by her company. I explained to her that I had not, nor had anyone else dug up my back yard to take a new, under warranty pump out of the ground and replace it with a different pump. Not only does that sound stupid but it doesnt even make sense. She kept denying that it was her companys pump, and then asked why I wouldnt let Reliable take it with them. I said I paid for the pump, why would I give it to them? When asked what I was going to do, I said I was going to call the BBB. She told me not to threaten her. I want 2/3rds ($582) of the pump cost/install back. They can have the non working pump.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.