15 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Barbara G
5 stars03/03/2024
I have been buying fruit from them for over 5 years. I have never gotten anything that's as rotten or moldy. This year the **** red grapefruit was better than anything I could get in a store. The honeybells are top notch. They even messed up a order and sent me a ****** of the same order at no charge. I didn't ask for that I just wanted to make sure my order went through. When I called she realized it was their error and sent me out a box for my troubles. This is a great company to order citrus fruit from in the winter!Review from Gary S
1 star02/22/2024
I will never buy from them ever again. Very disappointing the quality of the fruit was subpar. Some of the fruit was moldy and none of the fruit looked very good. I have been disappointed with them for the last time. The fruit was old not vibrant wrinkled soft. I bought HoneyBells from another company that has my business now. All I can say is buy at your own risk.
Gregory's Groves, Inc. Response
02/23/2024
Customer called in 01/09/24 and spoke to one of our CSR Representatives regarding the condition of his fruit and at that time, a replacement was scheduled to be shipped.
We apologize for the quality and condition of the fruit when it was received. Please know it is never our intention that our product arrive in less than perfect condition but know that when shipping a perishable product there are things which can occur during the transportation process which may affect the fruit. Which is why we have a 100% guarantee on all our products.
We would like to take this opportunity to make this situation right. We have scheduled him to receive two full replacement boxes of Honeybells and hope that he enjoys the new shipments when they are delivered.
Review from Robert A
2 stars02/13/2024
Gregorys Groves is only interested in making the maximum profit they can. Maintaining customer loyalty by admitting errors and making certain the customer is treated fairly and honestly is not part of their business plan. I'll never order from them again. The fruit quality may be good but customer services leaves a bitter taste.Gregory's Groves, Inc. Response
02/23/2024
Customer placed his order through our website and purchased a 1H - 1 tray of Honeybells. We immediately send out follow-up email confirmations to our customers allowing the customer time to proof their orders and email/call to make any necessary changes.
Once Honeybells were received by the recipient, customer called and spoke to one of our *** Representatives who tried to explain to him - we shipped what he ordered.
******** stated that had he had intended for his recipient to receive our Honeybell Bonanza and wanted us to assume the responsibility of reshipping the balance of the fruit because he stated it was an error with our website. The *** Representative said we could not do that.
On our website, under FAQ's we have descriptions explaining how many pieces of fruit each box contains, how it's package, how many people each box would serve, etc.
We did a one-time courtesy replacement and shipped to his recipient the balance of the fruit which the customer said was missing.
Review from Lori R
1 star01/25/2024
HORRIBLE! I ordered two boxes of Homeybells, one for a friend, one for my home. ******* did not arrive at scheduled week, or week later for that matter. After numerous calls, and very lengthy hold times, customer service provided no resolve. I called again and requested a refund, as my oranges never arrived, and was told they could only submit a request for a refund, and that a refund is not guaranteed. I never received the oranges, therefore I want my money back! Do not order from this company!Gregory's Groves, Inc. Response
01/31/2024
01/08/24 You placed two orders - with a requested arrival week of January 14th - January 20th. Both of which shipped on the 01/16/24 (delivered January 19th) and 01/18/24 (delivered January 30th) respectively. We are shipping twice a week this time of year - every ******************* *** had delays due to weather. 01/26/24 we issued a refund for the late delivery. We have 100% guarantee on all our product and would like the chance to make it right.Review from Margaret S
1 star01/24/2024
DO NOT ORDER FROM THIS COMPANY. When I received my order many of the honey bells were rotten.I had to fight get my money back. **************** is as bad as the oranges. You can only hold for 10 minutes before it automatically hangs up. When you finally get through your customer service rep is rude . I spoke with 2 people and they were both rude and didn't want to help. They just wanted to create a ticket and hang on. I finally spoke with a supervisor and she started with the same attitude. I politely stopped her in her tracks and I explained what I had been through within the past 2 days. And gave her the opportunity to fix the problem which was canceling my second order and refunding both orders. Is company is a joke and I will never ever ever bye from them again.Gregory's Groves, Inc. Response
01/31/2024
01/24/24 You called us to state that the fruit arrived frozen and at that time you requested a refund. 01/24/24 The refund was issued and the second order was cancelled per your request. We apologize for the quality and condition of the fruit when it was received. Please know it is never our intention that our product arrive in less than perfect condition but know that when shipping a perishable product there are things which can occur during the transportation process which may affect the fruit. Which is why we have a 100% guarantee on all our products.Review from David C
1 star01/20/2024
Ordered honeybells. Received them a week early. So bad I had to throw the whole box away. Rotten fruit. Terrible. The worst fruit I have ever received. I order fruit every year and went with the cheaper one this year and I found out why their prices were cheaper. They must get their fruit that the other sellers throw out. Yes, it was that bad.Gregory's Groves, Inc. Response
01/31/2024
We apologize for the quality and condition of the fruit when it was received. Please know it is never our intention that our product arrive in less than perfect condition but know that when shipping a perishable product there are things which can occur during the transportation process which may affect the fruit. Which is why we have a 100% guarantee on all our products. We see that you posted a review on on our web response page, and we immediately sent you a replacement on our next available truck. Hopefully you were able to enjoy the second delivery when it came. Again, please accept our apologies.Review from Robert D
1 star12/05/2023
Made over 4 phone calls after trying to respond to a direct email offer for 20% off and $9.99 shipping using advertised code of SAVE20XTRA. When trying to apply trhe advertized code it comes up as 'invalid'. Tried to place order directly over phone but operator had same problem. They finally claimed it wasn't an email from them yet the source indicated it was and all my prior gift information was available. Another operator insisted I was "receiving $10 off" which represented only the product discount bi=ut NOT the reduced shipping cost. Blatantly false advertisement which I suspect most customers did not notice they were being over charged by 5$ on EVERY shipping address. I waas FINALLY connected to a "supervisor" who offered me free shipping but NOT the 20% off. and ulitmately cut me off!!! Is this an 'error' or is Gregory's Groves trying to scam customers who might not note the wrong total order??????Review from John H
1 star05/08/2023
Received my box and the next day I opened it and found one tangerine with mold on it and found 9 other pieces of fruit deseased as I lived in Florida and know what bad fruit is as I sent them a email over the weekend and still have not heard from them as I am on social security and money is tight and I sent them another email today as they don’t care as they have gotten the money and could care less about the customer. Iss poor attitude JR ******Gregory's Groves, Inc. Response
02/23/2024
We apologize for the quality and condition of the fruit when it was received. Please know it is never our intention that our product arrive in less than perfect condition but know that when shipping a perishable product there are things which can occur during the transportation process which may affect the fruit. Which is why we have a 100% guarantee on all our products.
We have scheduled two no charge replacements to be shipped out on our next available truck leaving our facility. We want to thank you for allowing us to make this right.
We can be contacted at ******************************* if you have any questions.
Review from Teresa B
5 stars02/15/2023
Ordered honeybells and Orange cake to be shipped for a friend's birthday - everything arrived on time (a little ahead of schedule actually!!!) excellent quality - the perfect gift - Thank you!!!!Gregory's Groves, Inc. Response
02/20/2023
Thank you very much for your Feed back. Appreciate your Business. We look forward to continued Service.Review from Joanne R
1 star02/08/2023
No Customer Service Support and bug infested! My husband Received a gift box that had tiny crawling bugs in it. I noticed them on the enclosed note first, than all over box. I took it outside and took pictures and video so I can email it to them. YUCK! I called and the woman actually laughed at me when I told her. I asked if I could email pics to identify bugs and she laughed again. There were 2 layers of oranges, 2 marmalade and a few coconut candies. I threw the entire box out. Replacement box came today with no marmalade or candies. Feel bad as our friend probably paid a lot.Gregory's Groves, Inc. Response
02/09/2023
Thank you for notifying us regarding the package you received being bug infested. We apologize for the clerk's behavior when you called in to request a replacement and have spoken to her regarding this matter. We sincerely apologize that the Coconut Patties and Marmalade were not included and have scheduled you another replacement of the missing candy items. Those items will ship to you on our next available truck.
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