Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Bainbridge Companies, LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforThe Bainbridge Companies, LLC

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    51 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Bainbridge Companies, LLC has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      12765 Forest Hill Blvd STE 1307, Wellington, FL 33414-4781
      BBB File Opened:
      1/19/2005
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Bainbridge Communities Management, LLC
      • Bainbridge Mid-Atlantic Management, LLC
      • Bainbridge NC Management
      • Bainbridge Management Group, LLC
      • Bainbridge GA Management, LLC
      • Bainbridge Development Company, LLC
      • Bainbridge Construction, LLC
      • Bainbridge Renovations
      • Bainbridge Shady Grove Metro
      Business Management
      • Mrs. Cheryl Mutter, Operations Admin
      Contact Information

      Principal

      • Mrs. Cheryl Mutter, Operations Admin

      Customer Contact

      • Mrs. Cheryl Mutter, Operations Admin
      • Mr. Kevin Keane, COO
      Additional Contact Information

      Fax Numbers

      • (561) 598-6802
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      51 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have contacted these people about the condition of my unit on several occasions with no resolve. I have roaches, ginormous spiders, Oder coming from the ** vent that smells like dog urine, missing tile around the tub spout and a cracked tub, exposed interior wall due to a bathroom light that is not flush with the ceiling; as a result, rodents are entering the unit. My complaints have gone unaddressed. When I viewed my service request, they placed them in hold status because they learned that I was j quoting about moving to another one of their properties. They want to raise the rent on me if I stay but will not bring the unit to standard. Also, I was told that the security gate would be repaired and workingthat has not happened. I have a few days to renew my lease but they will not repair the unit.
      Read More

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      English B

      1 star

      06/25/2024

      I have signed contract with the Management company that my Break lease fee is 2x monthly rent in case I have to leave early.In this case I made a written agreement with management to leave early.My issues were safety and noise at the complex.I am now being told that I am going to owe them $24,000 If I don't pay my break lease fee By the end of the day.This was not in my contract,and never agreed to.I have a Written agreement From ********************* the Property Manager.I also have a signed lease with an agreed and signed 2x rent to break the lease.Bainbridge Management are Frauds.***************************** Bainbridge Bayview Apt 1230

      The Bainbridge Companies, LLC Response

      06/28/2024

      Dear **********************,

      Thank you for bringing this matter to my attention. To my knowledge, this misunderstanding has been resolved and the written agreement regarding the termination of your lease agreement is still intact. Thank you for confirming this yesterday, via email, but if there is anything else that I can assist with, please feel free to reach out ay anytime. Best of luck to you in your new home. 

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.