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ComplaintsforCharleston Wesley Chapel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I did not authorize a credit payment. I did not the charge with my credit card. The property manager was very unprofessional. She calls me to take the person that is living at the address side. She then hung up the phone after threatening me about placing negative scores on my credit report. The waste and water was also in my name and it should have not been, also the electric **** was in my name and it should have not been.I was mentally impaired and suffering with stress from being taken advantage of by their tenement. I was taken advantage of and manipulated.Business response
09/20/2022
To Whom it May ****************** complaint Tequested Bhagaloo entered a lease agreement with See Divine ***** at The Charleston Wesley Chapel on 7/1/2022. I have attached the complaints "Signed Lease Agreement", provided income, and her paper application. The Charleston Wesley Chapel is not affiliated with ************* electric, residents are required to obtain electric directly through the electric company. ******************** stopped payment on all payments made to The Charleston in the amount of $3388.00 and didn't fulfill the lease agreement. First payment was made on 7/1 and reversal of payments was on 9/14. The lease dates were from 7/1/2022-9/30/2023, due non-payment the above tenants have vacated the apartment and have a balance due in the amount of $5801.73. Please remove all complaints for The Charleston Wesley Chapel, all accusations made are false.
Sincerely,
Charleston Wesley Chapel
Customer response
10/13/2022
Sorry I did not respond. My cards was not in my possession when the payment was made. Since then, a balance of ***** is outstanding because of the cards usage and the tenant that was there has moved out.
Kind Regards,
Dr. ********* *******************************
Customer response
10/13/2022
Complaint: 18028624
I am rejecting this response because:
Sincerely,
Tequested BhagalooCustomer response
10/13/2022
My claims are not false. Documents are being redacted to include my name. My card should not be in someone elses possession and a merchant uses it. I have requested several time to make a half payment and have my name removed. The management called me after my cards was frauded and reamed me. She took sides with see divine without knowing the full story. She did apologize. She told me that eviction is hard in the credit and I said go ahead with the eviction but again she has a bleeding heart for See divine who asked me for **** because she could not pay rent. Charleston called me so I can pay the rent. The property manager was making excuses that see divine did not pay on time because of the holiday. I was forced to do what I am doing. No one is listening to me. Their practices are not right. I got time over and over not to so an eviction. Now, I am still attached and I do not want to be. Charleston is looking out for the person see divine that occupied the residence. They are being very biased and I will post that on my ****** account. They are being very biased.
Customer response
10/13/2022
Hi,
I would like to pay half and have my name and information removed from any association with them and they can deal with the person they have been dealing with. See divine used my cards without my permission and they ran it without me being there without my card. They are not will to accommodate that.
Kind Regards,
Dr. Tequested *******************************
Customer response
10/14/2022
Please close the case. Manager said there is nothing she can do. I will just let the the payments go to collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.