ComplaintsforVantagepoint AI, LLC
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
The Company has taken a total of $3,050.62 from me so far for its software which was supposed to help me make some gains in the stock market. I never gained anything from its software. On the contrary, I had lost a lot of money as a result of reliance on said software. The Company should refund my money in the amount of $3,050.62 forthwith.Business response
09/12/2022
Vantagepoint AI is committed to helping all our customers learn the software and succeed. We worked closely with this customer to resolve her issue.We received written confirmation she was satisfied and that she has reached out to BBB and considers this case resolved. We take every struggle of a customer very seriously and work to ensure they are satisfied. We request this complaint be removed. Thank you.Customer response
09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
see Attached document Click here to Get the File - use the Password: **************************************************************Business response
05/25/2022
Business Response /* (1000, 7, 2022/04/12) */ Vantagepoint AI is dedicated to helping all customers find success. We worked incredibly hard to resolve this customer's roadblocks and help him become proficient with our software. We provided additional, personalized complimentary training on top of what he already received, resolved everything he had asked of us, and we showed him where his interpretation of the software needed adjustment. We received verbal confirmation by this customer he was satisfied by the outcomes and he considers this case closed. However, he unfortunately has not taken any action to remove this initial review. We take every struggle of a customer very seriously. We would ask BBB to also reach out to this customer and receive verbal confirmation that he wishes this complaint be removed as he has not taken the additional step to do so himself in writing. Thank you.Initial Complaint
09/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I signed up for their software in June, 2021. On the first "coaching" call they talked me into an upgrade to make the software work better for me. They overcharged me for the upgrade $3,700. After listening to the recorded call they did refund me $3,700. I am not happy with the software and when I tried to get coaching they make me wait approx. 7-10 days. I called and asked for a refund but they said it was over 15 days. I think that is very unfair because there is no way to learn everything in that amount of time. I have really tried but I feel like I should receive a refund of the original $7,630.00 plus the upgrade they talked me into for $1,600 since I am not happy with the software and they always want you to buy more upgrades to make it work better and I cannot afford to do that.Business response
10/28/2021
Business Response /* (1000, 5, 2021/10/11) */ Vantagepoint AI is driven to ensure all our customers succeed in their trading goals. We have provided this customer additional, complimentary training and addressed her struggles and concerns. We were ultimately able to assist this customer and to resolve her issues. We have received written confirmation by this customer she is planning to retract this review and consider it resolved. If she has not already, she will be directly requesting this complaint be removed. We appreciate this very much, and we also ask this complaint be removed. Thank you. Consumer Response /* (2000, 7, 2021/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have done as they said and are working with me on additional training.
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.