ComplaintsforHyundai of Wesley Chapel

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We financed a vehicle April 26, 2024. Sent a check by ***** and it cleared our account May 2, 2024. The vehicle was supposed to be shipped and the customer never received it. The vehicle is back up for sale on the website. No one will answer the phone or refund the money. Our customer is stuck with a loan and no car.

  

  Business response

  06/14/2024

  This deal didn't go through, and the customer was reimbursed. See attachment for copy of reimbursement check.

   

  Thank you,

   

   

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3 April 2024 I called Wesley Chapel Hyundai at approx. 8:00am to request service on my totally disabled 2018 Hyundai Sonata. The vehicle has a 10 year ******* mile warranty (i currently have ****** miles) I was told that they could not get the vehicle into service until 8 April 2024 and left it unclear how to get the vehicle to them since it is totally disabled. The vehicle is in a parking lot and not my residential address.My son is disabled and needs the vehicle for infusions and doctor ************* I called them back to express to concerns and only got voice mail and have yet to receive a call back.

  

  Business response

  04/05/2024

  We are more than happy to address **************************** concern with his 2018 Sonata. If the vehicle is disabled, he should bring it in as soon as possible. There may be a wait to get the car into the shop due to our workload, but we will try our very best. ************************ can call or text me on my cell phone any time. **************. If he does not have AAA or another towing service, he may want to call Hyundai Roadside Assistance. See additional information below;

  Request help easily by calling the Hyundai Roadside Assistance number: **************. Be prepared to give your service rep the following information:
  Your name
  Your cars Vehicle Identification Number, or VIN (you can find this on the drivers side dashboard)
  Number of miles on your vehicle
  The location of your vehicle
  Description of the problem youre experiencing

  Let me know if there is anything else we can do to help.

  ***********************

  Fixed Operations Director

  Hyundai of Wesley Chapel

   

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed the original contract 12/12/23, which entailed purchasing a 2023 hyndai Sonta hybrid and traded my 2019 **** fusion titanium hybrid energi as part of the consideration. Fast forward to 1/24/24, I was asked to come in and sign new terms. Since we couldn't come to an agreement, the ** informed me that we would be unwinding the deal and I would be getting my 2019 **** fusion titanium hybrid energi back, which was on the lot, parked out front. The ** and I agreed that I would leave the 2023 hyndai Sonta hybrid on the lot, which I removed my plates and left the vehicle that same day, and someone would be in contact with me regarding getting my **** back. After we didn't sign new terms and handed the sonata back, I was clear that I did not authorize my credit to be ran again, because it was already ran more than 10 times, which caused me to loose more than 50 points on my credit report, according to the 3 credit bueros. My credit was still ran multiple times after the car was handed back. After going back and forth with multiple employees at the dealership, I kept getting put off numerous times, being told someone would get back to me. My main concern is getting my 2019 **** fusion hybrid titanium energi back. The dealership emailed me misleading paperwork to sign the car over to them (I did not sign), Instead of resolving the issue to return my car to me. At this point the dealership is unwilling to communicate with me, or give me back my car, and told me to stop harassing them. According to the contract on page 4 as per sellers right to cancel, the dealership is obligated to give me back my trade in.

  

  Business response

  02/10/2024

  BBB, Please see attached documents. They clearly show that the Bicardi's legally transferred ownership of their **** (VIN# *****************) to Hyundai of Wesley Chapel. That car was then sold to another customer. Subsequently, the deal for the new car they were hoping to purchase could not proceed because financing to their liking could not be secured. Within the purchase agreement, we agreed to give them the appraised value for the **** of $13,881.00. As a goodwill gesture we are agreeing to pay off the loan on their trade of $15,048.00. That's a difference of $1,167.00. to the benefit of the **********. That is more than we are obligated to do and will be the extent of our efforts to satisfy this customer.     

  Customer response

  02/21/2024

   
  Complaint: 21250357
  
  I am rejecting this response because: complete contract is not uploaded. Please upload complete contract including page 5. Contract was cancelled January 24, 2024. As per Public records the trade in vehicle was not sold until January 26, 2024. Therefore the trade in vehicle that was taken in as consideration was still available upon cancellation of contract and should have been returned to me, according to the contract.

  
  Sincerely,
  
  *****************************

  

  Business response

  02/22/2024

  As requested, here is page 5 and 6 of the contract. In regards to the timing of the sale of the trade, the **** was sold and delivery promised to the subsequent buyer even if the public record shows a day or two later. We had legal rights assigned to us by the customer. 

   

  Customer response

  02/27/2024

  
  Complaint: 21250357
  
  I am rejecting this response because:
  The dealer has sent over false and inaccurate documents regarding the contract. Within the contract that was submitted by hyundai of Wesley chapel, it appears to be extremely inconsistent, within the contract itself. Please upload original contract as many errors can be accounted for, even from a quick glance. Providing misleading and inaccurate documents is not a manor of fair business practice and is unappreciated by myself as a costumer. At this time, I am still requesting a full, complete contract dated December 12, 2024. Please keep in mind that all pages of the contract need to be accordingly consistent.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought electric vehicle to dealership for recall, including software updates. Next day on way home from work stopped to charge vehicle and car wouldn't connect at three different stations. **************** for charging company (Electrify America) couldn't find any issue with their system. Called out of work and tried two more commercial charging stations (Chargepoint, Blink), neither of which worked, then brought car to dealership. Waited an hour-and-a-half, then they told me nothing was wrong because they were able to charge it on their charger. I told them that does me no good unless I can come by everyday and charge there. They said I should be able to charge at home on the trickle charger that comes with the car (just for reference, the trickle charger adds about 1% per hour, and 1% equates to at most three miles of driving). When I got home I called Hyundai Corporate customer service, explained my problem, and was assigned a case worker. It took them five days to call me, and another four before they spoke to the dealership and got back to me. She then told me to bring it back to the dealership and she would follow up. It took another two weeks to get an appointment, partly due to my schedule, and partly due to lack of available appointments. Last Friday my case worker called to tell me the car was ready and I should get a call to pick it up soon. Not fifteen minutes later I got a text from he dealership saying they needed to change a module and it wouldn't be ready until Tuesday. I called the case worker and told her they lied to her and demanded that they take the car back. She assigned me to another case worker that will consider doing that, but the process will take at least another 3 weeks, and I have already racked up almost $2k in rental fees. I feel like Hyundai doesn't care about me or my situation and is dragging their feet. I just got a text that my car is ready and I don't want to pick it up in case something happens. I need help.

  

  Business response

  12/05/2023

  Please review repair history attached. We have repaired the vehicle under the Hyundai warranty and returned the vehicle to the customer. We have not been told that the customer is having any additional issues since he picked it up. When we finished the repair to the vehicle, we charged it up at a commercial charging station and it charged normally with no problem at all.

   

  ***********************

  Fixed Operations Director

  Hyundai of Wesley Chapel

  Customer response

  12/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  Their response was based on the belief that they found a non-standard charger in the trunk of the vehicle and assumed it was causing the problem. However, there are two problems with this. First, the charger they found was the level one charger that comes with the vehicle. Second, I had not used that charger at that point since it was effectively useless, as I pointed out in my original complaint. Their training on electric vehicles appears to be lacking, specifically on the ones they sell.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/08/2023

  If the customer has a verifiable fault with their car, we are here to resolve it. Again, we confirmed the car was operating as designed when it left here the last time. Please advise the customer to set another appointment with us to have the car inspected again if they believe the car has a defect.

   

  Thank you,

   

  ********************;

  Fixed Operations Director

  Hyundai of Wesley Chapel

  Customer response

  12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I incurred almost $2000 dollars in rental fees because the dealership said there was nothing wrong with my car, when they later admitted there was. They need to compensate me for the cost of the four different rentals that I would not have had if they had simply diagnosed the problem correctly the first time. They didn't even offer me a rental when I came back the second time, even after they couldn't couldn't fix it within the first few days. That is unbelievably bad customer service. I am still amazed at how much effort the dealership is putting into avoiding blame instead of just making it right.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would not work w/ this dealer and their manager, ********************* again. **** told me that I would get an e-mail code from Hyundai for the free ** charger and installation in about **** days since I bought an **. After not receiving the email, I reached out to Jhon. All of a sudden, he says that I would not be eligible for the free charger/installation. That's not what he told me before I purchased the ** car. He told me I would be eligible for the rebate and the charger/installation even though I did not finance w/ Hyundai. After going back and forth w/ him, I asked if I can speak w/ the **. **** told me conveniently that the ** is out of the country and he didn't know when the ** would return. What? Does this even make sense? He doesn't know when his employer is coming back to work? What kind of employer leaves the country and doesn't know when he would be back? Obviously, **** lies so much that after a while, he starts to believe in his own lies. He finally says that he will talk to the ** and get back to me. Of course, another lie, and no phone calls. I visit the dealer on Friday, and ask to speak to ** again. Now, he says that ** would be coming back Wednesday and he would call me back. Surprise, surprise, no one has called me back. Typical used car salesman. They will tell you anything you want so you can purchase the car and say that you misunderstood. Buch of liars.

  

  Business response

  11/10/2023

  Thank you so much for taking the time to leave a review for our dealership; Hyundai of Wesley Chapel. I would like to get more details about your experience and clearly explain the terms of the Hyundai EV program. You can call me at the dealership; here is my direct phone number:  #************** Thak you; *************************** General Manager

  Customer response

  11/13/2023

   
  Complaint: 20842573
  
  I am rejecting this response because:  I was told by ***** and Jhon that I will receive the credit.  After I bought the car, their story changed.  Like **** said, my GM will call you.  No one has reached out to me.  Or are you "out of the country?"   You have my number, you're more than welcome to reach me.  
  
  Sincerely,
  
  *************

  

  Business response

  11/24/2023

  Thank you for taking the time to leave a Better Business Bureau review for our dealership, Wesley Chapel Hyundai. I've taken the time to research your complaint and speak with both of my finance and sales team leaders to better understand what happened during your vehicle purchase. They reported you came in as a very well researched, specific, consumer. You had priced us out against many competitors, which we always, encourage! We clearly explained the incentive to purchase your vehicle using the Hyundai finance program,unfortunately, you declined and were ***** about your desire to pay cash. I have attached a copy of the program to this complaint and would be happy to review our contractual agreement together in person.  Our dealership takes a tremendous amount of pride ensuring clear and honest communication. We consider ourselves a dealership founded on transparency I strongly feel we produced that to you.
  
   I'd be happy to get you any kind of desired pricing for added components to your vehicle but there is a cost associated, we can't give you a free charger. If you need any further assistance, I am very easily accessible at the dealership or by calling me on my direct line, which I have previously provided. 
  
  I hope you have a wonderful evening. 
  
  ***************************, General manager
  

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/24/23 Purchased 2017 *** i3 at Lithia Hyundai. Dealer failed to fulfill 'We Owe' agreement for engine is***s. Delivered hybrid vehicle with no charge, no charging cable, and an engine is***. Dealer photos advertised on TrueCar, CarFax, etc. show charging cable but none provided.6/26/23 Dealer asked bring vehicle back (75 miles) for the repair. Their Lithia ******************* directed me to local *** dealer for estimate to email to Lithia *********** 6/27/23 Received dealer paperwork for "Giant Warranty" coverage at additional cost. Declined, again, indicating I sign nothing until repair complete.6/28/23 *** estimate EM to *********** Also, title to my **** ****** Van sold, without my knowledge. Must be investigated.6/29/23 Left VM for ********** to confirm estimate rec'd. No response.7/3/23 Left VM of concerns with Lithia Cares hotline.7/7/23 Hyundai Mgr informs they will not fulfill 'We Owe'. Refuses to explain. Agreed to unwind. Demanded EM proof I paid them, insinuating I hadn't. Emailed info to him and requested wire transfer. Once funded, can arrange pick up/return.7/15/23 Retrieved vehicle from *** while awaiting refund, after confirming vehicle safe to drive on battery only. Paid $213.15 diagnostic fee.9/8/23 Finance Mgr who signed 'We Owe' left VM saying picking up Monday, "want ... it in our inventory." No reimbursement yet; did not respond. 9/11/23 No contact re: pick up. Found title to my **** ****** van was sold 6/28/23. Please investigate. I did not trade my van and still own it. 9/12/23 10:40am Hyundai ****** left VM from my home saying has check to pick up vehicle. I was shocked, frightened. No prior communication of pick up. At work, unable to respond.10/6 Private investigator contact. Texted reply further attempts to be reported as harassment. Situation unresolved. Dealer now threatening to *** or report vehicle stolen. Communication preferences disregarded violating the CanSpam act. Asked for written emails, rec'd continued call and texts.

  

  Business response

  11/10/2023

  *********. thank you for taking the time to leave your feedback on the better bureau business platform. This vehicle transaction has been cancelled per consumer request and needs to be immediately returned to our dealership to prevent further action. If anyone has questions or concerns; I may be contacted directly at # ************* Thank you, *************************** General Manager 

  Customer response

  11/28/2023

   
  Complaint: 20832075
  
  I am rejecting this response because:

   

  Rejection of proposed resolution:

  Hyundai of Wesley Chapel failed to address the service issue with this vehicle and delivered it more than 75 miles within 4 hours of purchase with $5,500.00 worth of needed engine repair. This substantial repair issue was discovered after the dealership neglected to address the issue prior to delivery, then 3-days post sale directed me to take it to a *** dealership for diagnosis and repair estimate.

  The Hyundai of Wesley Chapel finance manager approved a We Owe Agreement at time of purchase to address the engine light issue, however the dealership failed to honor that agreement by refusing to fix the diagnosed engine issue.

  Though I was notified once, by phone on 9/8/23, of a 9/11/23 pick up, no one came for the vehicle that day. Their transporter phoned the next day, 9/12/23, but I was back to work and unable to respond. I informed Hyundai of Wesley Chapel dealership from my first call that I do not have a cell phone, land line, or other phone, and all communications should be emailed.
  

  I have no trust or confidence in this dealership or its parent company after its failure to fulfill its obligations or promises, written or verbal, regarding communications, delivery, repair, and now pick up of the vehicle. Further, I request that *************************** cease with his threats, bullying, and false statements attempting to damage my reputation as they will not be tolerated. 
  

  Pick up of the vehicle can be coordinated only by emailing me 24 hours advance notice of the day your transporter will arrive at ************************************************************** with a reimbursement check for $13,213.15. Advance notice will allow me to request the day off work to wait for your transporters arrival. The check amount includes reimbursement for the $213.15 paid to *************** for diagnosis of the vehicle.  No lesser amount or other pick up arrangements will be acceptable. 
  

  They delivered the vehicle in 4 hours with the engine light still on. They can come pick it under the above conditions.
  
  *************************************

  

  Business response

  12/01/2023

  *********, 

  Thank you for taking the time to communicate with our dealership, Hyundai of Wesley Chapel, on the better business bureau platform. Here at Hyundai of Wesley Chapel we believe in the education of our consumers and being transparent in all of our dealings; we believe that this culture has contributed to the strong community trust we've worked so hard to earn. You purchased a pre-owned vehicle that was sold as-is. We corrected the check engine light error per our agreement. We agreed to "unwind this vehicle transaction" as a courtesy, per your request. Now, the vehicle has been reported stolen and the loan has been cancelled because you have not returned the vehcile, per our agreement. Please contact me at your earliest convenience so we can avoid law enforcement participation. 

  Thank you, 

  ***************************

  Customer response

  12/07/2023

   
  Complaint: 20832075
  
  I am rejecting this response because:

  The dealership is not stating facts.
  
  Sincerely,
  *************************************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Last week I brought my car in for service under extended warranty because it was idling rough and having problems accelerating. They determined that one of the ignition coils was bad. The person I spoke to also listed off a bunch of other service suggestions (including a tune up for $250). I told him that I just want to take care of the ignition coil right now, because we had to replace our washer that same week and didnt want to pay for anything that wasnt critical.My I told him to go ahead and replace the spark plug also, since they were replacing the ignition coil. He said oh, you want to replace the spark plug? and then quickly hung up, which I thought was odd.When I went to pick up the car, I got a bill for an extra $250, for the tune up that I SPECIFICALLY said that I didnt want. He then told me that you said you wanted the spark plug replaced. Thats a tune up. This is nonsense, of course. If for some reason they couldnt or wouldnt replace just the one spark plug, he should have said so. I did not agree to the tune up, and he knows it.Someone at the company responded to a review that I left, and asked that I call them to "turn your experience around." I called and explained the situation. He said he'd call me back after looking into the matter. It's been 12 days, and no I've heard nothing from the company.I want a refund of the $250 that was charged for the tune-up that I didn't want.Invoice Number: ******

  

  Business response

  10/12/2023

   

  The customer authorized the work and it was completed properly and at a competitive price. The customer signed the repair order and paid with a credit card and signed for that transaction. We feel that we did the repairs correctly and feel *********** be paid as agreed. Notice that the customer states; "He said oh, you want to replace the spark plug?" and then quickly hung up, which I thought was odd". If the customer really thought something was odd or there was a misunderstanding, why wouldn't she simple call us back for clarification? But she didn't and instead allowed us to go ahead and complete the repairs. However, for the sake of customer goodwill we will offer the customer a store credit equal to half of what they paid for the spark plugs, $125.00. They can use that for any future service or maintenance here in the future. 

  Thank you,

  *********************** / Fixed Operations Director / Hyundai of Wesley Chapel 

   

   

  Customer response

  10/23/2023

   
  Complaint: 20627743
  
  I am rejecting this response because I no longer have trust in your business and do not feel I could return as a customer based on the lack of respect I received and the unprofessional response to my inquiry. When I called the location I spoke to a manager in the service **** that said he would look into this for me but I never received any response that is why I felt the need to formally complain with the BBB.
  
  Sincerely,
  
  ***************************

  

  Business response

  10/27/2023

  The customer states that they are refusing our goodwill offer because she doesn't want to return here for service in the future. Therefore, in good faith we are willing to make our offer of $125.00 a refund to be mailed in the form of a check if the customer will be satisfied with that resolution and close her complaint as "satisfied".

   

  ***********************

  Fixed Operations Director

  Hyundai of Wesley Chapel

  Customer response

  10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My engine stopped working suddenly while driving on the highway. A check engine light came on and after about 45 seconds, it began sputtering and eventually refused to run. The vehicle had no issues with the engine in the past, but had issues with oil retention which is a known defect with Hyundai Sonatas. All I have been told is that there is a compression issue in the engine, but otherwise I had been constantly denied any specific details as to what is wrong with my engine. I brought the vehicle to the dealership nearby where I broke down, and the service team submitted a PA request for an engine replacement. The vehicle had ******* miles on it, meaning it was past the ******* mile warranty, but I did my research and found that there are multiple class action lawsuits, settlements, and other court actions that have been taken against Hyundai for this exact type of engine that have lead to them providing extended warranties for ******* or ******* miles. I contacted Hyundai and the settlement team to see why my vehicle is not included, and I was told that it was excluded because it was not a hybrid vehicle despite the fact that my Sonata also has a similar GDI engine. Essentially, from what I have been told, despite the company admitting in court records that there are issues with GDI engines in 2016 Hyundai Sonatas (which is my vehicles exact description), I have been denied relief and denied any actual explanation for why my PA request was denied. I have the document describing the denial, and the only description is "out of warranty" (which is irrelevant as per prior settlements where they extended said warranty) and "we determined that it was not a manufacturing issue" (yet they refuse to explain their rationale as to how they came to that conclusion). I am filing this complaint with the hopes that we can work with Hyundai to come to an agreement before I take this to the courts.

  

  Business response

  06/30/2023

  The customer would need to contact the dealership in regards to documentation of the denial of the PA for the engine. 

  Customer response

  06/30/2023

  That is not an acceptable response to resolve this issue. The PA request was submitted by ******* in the service department at Hyundai of Wesley Chapel. The denied PA request was a corporate document, not something handled by the dealership and they know that to be the case. I called ******** the dealership, the customer service team, ********************** corporate, and even the settlement team handling their class auction engine settlements, and every time I called they gave me no answers and told me to call someone else. I am not doing THEIR legwork for them anymore as the consumer. If they do not provide me a mechanical explanation as to why my PA request was denied, I will be seeking legal action. I had to trade the vehicle in for pennys on the dollar just so I could have a ************** to drive (I was spending hundreds of dollars of my own money on a rental car because Hyundai Wesley Chapel had zero loaner cars). In order to resolve this issue, I expect them to give me a specific explanation as to how my GDI engine that failed was any different from the ones covered under the settlement that granted an extended warranty. 

  

  Business response

  07/03/2023

  The customer would need to contact the dealership in regards to documentation of the denial of the PA for the engine. AS they will have the diagnostic information on the vehicle.
  

  Customer response

  07/05/2023

  once again, I have already done this and I was directed to corporate for an answer. This company is refusing to answer my questions and is telling me that I have to go on a wild goose chase to find out why my request was denied. I have asked the dealership and was only told compression without details, then I was sent to corporate for a more in depth explanation. They are not sending me back to the dealership which is absolutely redundant.

  

  Business response

  10/12/2023

  Kolbie, 
  

  Thank you for taking the time to leave a review for Wesley Chapel Hyundai. If you'd like to discuss your vehicles manufacturer warranty and have specific questions regarding the Manufacturers decision to extend the warranty on select vehicles we would be happy to help at a store level if you want to schedule a time to come in. Customers who have any concern with their Hyundai vehicle may also contact the Hyundai ******************** at **************. 
  

  Thank you, 

   ***************************, General manager 

  Customer response

  10/13/2023

   
  Complaint: 20190543
  
  I am rejecting this response because:
  
  First of all, my name is not Kolbie so if you are going to take months to properly respond to a customer complaint, try to get the name right at least. Second of all, the car has already been traded in because A) working people need vehicles that dont shut down and B) your place of business did nothing to help me when it was immediately pertinent. I am resolute with the fact that your company simply screwed me and thats that, so you can refrain from contacting me again unless you intend on reimbursing me for the thousands of dollars I lost due to your manufacturing issues and warranty scams. Have a wonderful day.
  Sincerely,
  
  *************************

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible service. Communication is horrible. ******************** guy and the sales manager are terrible associates. Definitely do not recommend coming here. I went in vulnerable with information on my situation and car and they continued to give me the run around . If youre looking for someone to help you out do not come here, I caught them in lies and trying to hustle me. How does a car go from 21k- 30k with fees? Upon leaving my review ******************** guy texted my phone stating I hope your review gets you approved for a new car. I feel like I was treated inappropriately, the manager did not seem to care, I then wrote a review and they ended up taking down because of what the sales associate texted me. They checked my credit and my *************** without a signature. I approved it my partner did not. They gave me false hope and information and neglected me when they knew I didnt get approved for anything. I am seeking fairness and justice. This affected my credit even though I let them know exactly my score.

  

  Business response

  08/14/2023

  ****,

  thank you so much for taking the time to review our dealership, Hyundai of Wesley Chapel.

  I wanted to begin by thanking you for your patronage and trust with *************** purchase; it means the world to us. 
  

  Here at Wesley Chapel Hyundai, we are dedicated to providing our consumers with an unparalleled experience from start to finish. 
  

  I want to apologize that you didn't receive a world class experience and make you aware that this encounter will be immediately addressed with all staff members involved. 
  

  If you have any further contributions, please feel free to reach out to me directly. 
  

  Thank you, 

   

  ***********************;

  GM 

  

  Business response

  08/14/2023

  ****,

  thank you so much for taking the time to review our dealership, Hyundai of Wesley Chapel.

  I wanted to begin by thanking you for your patronage and trust with *************** purchase; it means the world to us. 
  

  Here at Wesley Chapel Hyundai, we are dedicated to providing our consumers with an unparalleled experience from start to finish. 
  

  I want to apologize that you didn't receive a world class experience and make you aware that this encounter will be immediately addressed with all staff members involved. 
  

   If you have any further contributions, please feel free to reach out to me directly. 
  

  Thank you, 

   

  ***********************;

  GM 

  

  Business response

  08/14/2023

  ****,

  thank you so much for taking the time to review our dealership, Hyundai of Wesley Chapel.

  I wanted to begin by thanking you for your patronage and trust with *************** purchase; it means the world to us. 
  

  Here at Wesley Chapel Hyundai, we are dedicated to providing our consumers with an unparalleled experience from start to finish. 
  

  I want to apologize that you didn't receive a world class experience and make you aware that this encounter will be immediately addressed with all staff members involved. 
  

   If you have any further contributions, please feel free to reach out to me directly. 
  

  Thank you, 

   

  ***********************;

  GM 

  

  Business response

  08/14/2023

  ****,

  thank you so much for taking the time to review our dealership, Hyundai of Wesley Chapel.

  I wanted to begin by thanking you for your patronage and trust with *************** purchase; it means the world to us. 
  

  Here at Wesley Chapel Hyundai, we are dedicated to providing our consumers with an unparalleled experience from start to finish. 
  

  I want to apologize that you didn't receive a world class experience and make you aware that this encounter will be immediately addressed with all staff members involved. 
  

   If you have any further contributions, please feel free to reach out to me directly. 
  

  Thank you, 

   

  ***********************;

  GM 

  

  Business response

  08/14/2023

  ****,

  thank you so much for taking the time to review our dealership, Hyundai of Wesley Chapel.

  I wanted to begin by thanking you for your patronage and trust with *************** purchase; it means the world to us. 
  

  Here at Wesley Chapel Hyundai, we are dedicated to providing our consumers with an unparalleled experience from start to finish. 
  

  I want to apologize that you didn't receive a world class experience and make you aware that this encounter will be immediately addressed with all staff members involved. 
  

   If you have any further contributions, please feel free to reach out to me directly. 
  

  Thank you, 

   

  ***********************;

  GM 

  Customer response

  08/22/2023

   
  Complaint: 20442260
  
  I am rejecting this response because:
  

  From the very beginning I was very transparent and honest with what I had as a credit score, my down payment, my interest in what car and what amount etc. I felt like once my credit was ran, the attention that you guys gave me was careless, because you guys knew there was nothing you guys can do for me. You guys checked my credit and my partners and I want whatever you guys check to be removed from our credit reports.

  Sincerely,
  
  ***********************

  

  Business response

  08/24/2023

  ****, 

  please call me in my personal cell phone so I can explain our process and proceedings. 
  

  ***************************

  ************ (cell)

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my 2023 Hyundai Santa FE on April 14 2023 One week later on April 20 i was stranded for 2 hours because my ******** stalled on me i had to wait 2 hours to get the car towed to my house because the dealership was closed already My son ******* who is Autistic had to endure those 2 hours with me Got it towed the next day and was told that the part had to be ordered and was given a rental car The maintenance department called the next day saying that the ******** was ready and no explanation was given On the evening of July 6 exactly the same situiation happened to the ******** It stalled on the entrance of ********* Subdivision in ************ i had to slowly drive it to the entrance of my Garage until the next day I returned to the Hyundai dealership today on July 7 and invoked the Lemon Law i no longer want this ******** asked for the manager in charge of the dealership but was told he was in a meeting Given no explanation was given another rental car since i had to pick up my son at his school i have contacted the ****** of ********* Attorney and waiting for a call back Also plan to talk to my Congressman on my situation i am and total and complete %100 disabled Veteran Last four ****

  

  Business response

  07/24/2023

  Thank you so much for taking the time to review your experience with your new vehicle and our service department. I apologize for any inconvenience this has caused you and your family. Please come into the dealership and I will personally ensure a truly exceptional experience moving forward. Here is my personal cell phone number #************ i also wanted to Thank you so much for your service, ********* 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩