Customer ReviewsforHyundai of Wesley Chapel

The service department tried to take advantage of my 18 year old daughter to the tune of $365! She took her car up for an oil change and broke her key. They fixed it but said she needed to bring her spare key back so they could program it. She went and tried to charge her $365. Thank goodness she said no. Dont buy a car from these people or believe anything the service department tells you.

Do not buy a car here. They will find every way to ***** you over to sell a car. They put me so financially screwed that now I’m stuck with a car that I owe more than the car is worth. Not to mention the 5k I had to put out to pay for mechanical issues such as a new fuel tank, spark plugs, fuel canister and filter, and more. I got the car in Dec and it’s been in shop more than I’ve had my car. These people are crooks. I’m warning, do not buy from these guys. They don’t care about you or have any morals.

The best customer service I ever experienced from the time pull up to the building till the time I left PS thank you for everything

This location has horrible customer service, I would never buy from here, and will never recommend to anyone, not even my worst enemy. We purchased a car a few months ago, and the experience has been awful, if could give the car back I would, I am specifically talking about service department. I wrote a letter to the manager of the location and no response months ago. The techs are horrible when speaking to you. My husband got to the counter, and the woman ask have you been helped, and then says whats up, sounds a little racist to me, I could right a book about the bad service, I would not recommend this location, maybe another location oh yeah, and they blame everything on the computers no matter what it is. Visit at your own risk!

Worst customer service experience ever, stay away from this dealership, Sales and finance are terrible will do their best to rip you off, Zero star!!

Buying process wasnt too bad. Until 2 days later they asked for more money to pay off the car I traded In. Another $750. They didnt get the right payoff I guess. I didnt love the car so traded it in 2 weeks later at **** and went back to Hyundai to cancel my extended warranties and their true color came out. Not helpful at all. Its been about 2 months and still no refund. Ive left multiple messages and no one has called me back. I will never do business with them again. Ive bought a lot of cars over the years and cancelled many warranties and Ive never had this problem before.

Be aware of Hyundai of Wesley Chapel! YO YO FINANCING IN PLACE!! PLEASE DO YOUR RESEARCH!!!

I wish I could give a zero. I was sold a brand new 2022 palisade from this dealership. 2 weeks later I started having problems. While at a red light or stop sign or whenever I have to stop. It would turn completely off. I would have to put it on park and then turn it back on. I made an appointment. I took it in the service guy Mr. L said they found nothing wrong. So as I was trying to explain it to him he kept cutting me off and asked me what happened when you pressed the gas nothing happened because the car was off. Then he said press the auto stopped button and it should stop doing that. Time passed it started back doing it with the auto stopped button pushed then it started not cranking up the 1st time I try to crank it up. Then it started shaking and smoking and had a burning smell. I pulled over then it would not crank up at all. I was told by the people there to hurry up and get rid of that vehicle because the engine was bad. A brand new vehicle. Then the tow truck company had to tow it to this dealership. I went in and talked to the salesman that sold me the lemon. I explained the situation and that I wanted a new car. The saleman exact words were we will see about getting you into a new one with the same payments. They kept that vehicle for 5 or more days because they had to order parts for the engine. When I returned to get it I was told the new palisade would be in August 18. They ran my credit and had me to sign documents stating that I would receive a new palisade when it arrives. We agreed on a price and I signed on it. When the vehicle came they went back on the price and wanted me to put down a down payment. So basically they lied to me and I'm stuck with a lemon. When I purchased the lemon I traded in a vehicle and put down a down payment. So basically this company lied and robbed me at least that's how I feel. I was sold a lemon told I was getting a new car and then they went back on the agreement.

They tried to sell me a car with 12k in mark-ups over sticker. They texted me after I told them that their offer was ridiculous and said they made a keystroke error and they only meant to overcharge by 11k dollars. BEWARE! Thievery, lies and grifts seem commonplace here. Check out Ocean Honda or Hyundai of Port Richey. They are not doing these things.