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Find a Location

Volkswagen of Wesley Chapel has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforVolkswagen of Wesley Chapel

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/23/2021

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Volkswagen of Wesley Chapel offers the sale of new and pre-owned vehicles.

    Business Details

    Location of This Business
    26500 Silver Maple Pkwy, Wesley Chapel, FL 33544-1555
    BBB File Opened:
    4/26/2021
    Years in Business:
    10
    Business Started:
    3/20/2014
    Business Incorporated:
    3/20/2014
    Accredited Since:
    11/23/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV105229 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 12/4/2024.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of MV9915441 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Florida Office of Financial Regulation

    101 E Gaines St

    Tallahassee FL 32399

    (850) 487-9687

    https://www.flofr.com

    BBB records show a license number of VF-1133463-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • S&D Auto Werks, LLC
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:30 PM
    T:
    8:30 AM - 8:30 PM
    W:
    8:30 AM - 8:30 PM
    Th:
    8:30 AM - 8:30 PM
    F:
    8:30 AM - 8:30 PM
    Sa:
    8:30 AM - 8:30 PM
    Su:
    11:00 AM - 7:00 PM
    Business Management
    • Mr. Scott Fink, Owner/Manager
    • Mr. David Frazier, Owner/Manager
    Contact Information

    Principal

    • Mr. Scott Fink, Owner/Manager

    Customer Contact

    • Mr. Michael Mullins, CFO
    • Mr. Scott Fink, Owner/Manager
    • Mr. David Frazier, Owner/Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On Oct 13, 2023 my wife and I purchased a **** ** Tiguan from ** of Wesley Chapel. Upon reviewing our Vehicles Buyers Order we noticed there was a charge of $2637.00 for what is listed as Volkswagen Platinum Coverage. We called several times, left voicemails and emails and was told by the salesperson who helped us that the finance person ****** would call us back. We have been told that on 2 occasions over the last week with no call back, no email. There has been no attempts via calling, texting or emailing in regards to to our concerns with this additional charge. We opted for the ** Easy Drive GAP Protection which on page 2 in the Vehicles Buyers Order is signed. There was never a mention of the ** Platinum Package, there is nothing in this contract showing we signed for it, it appears that it was added on without there being any communication from ** of Wesley Chapel of it. We want to have an explanation of why this was added on and to have it removed.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Juan D

    2 stars

    06/05/2023

    This location by far ranks at the bottom of the barrel in honesty,top of the class in deception and bottom of the barrel in client service.I brought my car to this location for the check engine light that I already knew, it only needed a replacement ABS sensor, which I explained to the associate. I was given the options of either paying a diagnosis fee of $149 total + misc chg $17.49 and tax $11.65 without repairs or having the diagnosis fee go towards the total repair cost amounting $700. This ABS sensor costs $152 on their website but in the store was $200 which they refused to honor. They wanted to charge $500 for labor making it a total of $700 just for 1 sensor! A 10 minute job 20 minute max, on top of that the coffee machine had no sugar for the customers, the courtesy wash that suppose to clean your car after service left my car more dirty than before I arrived. we ended up paying for the diagnosis that came with a deceptive fee of $17.49 which raised the fee to $178.99 plus the abs sensor on VW website $152 But charged $167.21. keep your mom and sisters far away from this place.

    Local BBB

    BBB of West Florida

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