Business ProfileforPool Doctor of Brevard, Inc.

This is my second complaint with the BBB about the Pool Doctor of Brevard, Inc. The Pool Doctor refinished my pool in Nov 20216 and provided me with a 10 year warranty. My initial contact was on 06 February 2023 that the pool finish was delaminating. I made a complaint to the BBB in March after calling and e-mailing them multiple times and they continued to avoid honoring their warranty. On 28 March 2023 this was the Pool Doctor's reply to the Better Business Bureau "Customer called and I spoke to her and told her we would take a look at her pool surface in approximately 3 weeks. Our superintendent did look at the surface and verified the places where the surface was coming off and told her we would get back in touch with her, which we did. Doug looked at the surface last week and told her we would repair the areas in the pool in the next 4 to 8 weeks under the warranty but we will not resurface the entire pool. She has not been chasing us, there has been communication via phone and email" The Pool Doctor has STILL not honored their warranty. To be clear, I have been chasing them for almost SEVEN MONTHS and my pool is only getting worse. I have almost two dozen e-mails and a dozen phone calls to Barbara the owner, with no truthful dates of when the the Pool Doctor plans to rectify their poor workmanship. My pool has several areas of the finish buckling and totally cracking, one is at least a 4ftx5ft area. I was hoping not to have to hire an attorney or go through small claims court, but I need my pool repaired. I plead with the BBB to give this company an unsatisfactory rating. Consumers need protection against companies like the Pool Doctor of Brevard. Thank you.