Business ProfileforFemme Fatale ARMS and Training

Bought purse 11/20/2021. My husband attempted to return the purse on 11/22/2021. He was told he could only have a store credit. They told my husband to call back and speak with the owner to see if there was anything that could be done. I spoke with Maria, the owner, who stated the return policy was printed on the receipt. During our conversation, she was very dismissive and belittling. This turned a positive experience to an extremely negative experience. I was appalled at the way she spoke to a customer, for questioning the return policy. I explained to her I had read over the receipt, but I didn't see it. She told me if I could "prove" that it wasn't on the receipt, that she would refund the money. I then called my husband to have him check and he stated he did see it on the receipt. I then told him, well we will only get a store credit. Which was what the owner had stated. She would only refund if I could "prove" it was not on the receipt. I then left a 1 star review, NOT based on the return policy, but based on the actions and words spoken to be by the owner. My husband when back in for the store credit and the owner said, "Well if your wife wouldn't have left a review, I would have given your money back" Which is morally and ethically wrong. As a consumer I have the right to leave an honest review based on my experience. She then commented on my review and wanted an explanation, which I kindly explained. She in no way denied that she was using our money as a punishment for leaving a review based on HER actions. I called Maria again on 11/24/2021 to offer her the opportunity to correct this and refund us the money. She told me only if you take down the review. I stated, I have the right to give an honest review based on my experience and I felt others deserved to know how she treated people. She discriminated against me based on my age, telling me "one day you will GROW UP and realize you can't have it your way"