ComplaintsforDiamond Post Care, Inc.
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Below, I have copied a message I sent to the business directly on their site. I am the husband to the patient/customer. My wife previously disputed a portion of the charges as the business did not provide all the agreed upon services (for the duration of her stay) according to her purchased package. Please refer to pasted message below for more details. Hello, My name is *****************************. This past Aug, my wife had a procedure done there in ***** and used your establishment for a short part of her recovery. Of course, prior to her arrival and stay, she had communications with a member of your staff (daughter of owner). These communications were pertaining to the transportation, accommodations, and help that would be provided at your establishment during her stay. There were several issues with this. First, there was no one available to pick my wife up from the airport upon her arrival as agreed upon. The issue that is most bothersome is the first part of the accommodation. She had to sleep in a recliner chair after a surgery, (for the first 3 days of her stay) which is not what was agreed upon prior to paying for your services. She only received a bed after demanding one after the 3rd day. Seeing that is is fact, I do not understand why, nor do I agree with your establishment charging full price for partial service. We will dispute this charge in an effort to return a portion of the fees to the credit card used during this stay. Feel free to contact me at ************.Initial Complaint
09/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/24 I was informed the **************** was under state of emergency due to hurricane ***. On that date mid-day 2 different staff members told me to switch my weds 9/28 flight to Monday 9/26.They told me I would have to switch my flight or go to the hospital to continue care. They also informed the other woman in the house to change their flights as well. The cost of changing my flight was 349 extra dollars.3 of us total switched our flights to earlier days due to the state of emergency and staff asking us to leave.On 9/25 I asked management of Diamond post care to be refunded for Monday and Tues night since I was being told to leave. She informed me in the contract it says no refunds if you leave early due to your own accord. I then explained the above situation that I was being asked to leave by staff not of my choice and a refund was not given.I am looking for a refund of 500 dollars which was prepaid on 9/13.(250 for Monday, 250 for tuesday).
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.