ComplaintsforWestern Wildlife Control, Inc.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Owner ***** **** came to my house and verbally stated that he did not have to do an inspection because there really was nothing in the yard that yards completely empty. He told me that he would bring back a cage for snake removal and he would bring a quail egg. He told me that he did not have a chance to go to the warehouse. Mr. **** told me that he will be back the following day because he did not have a chance to go past to go to the his Warehouse which is very close to my home it is about a mile or two away I found out. The next day he never showed up he basically he took money from me ask me to silly him money and I gave him $250 and he did not come back he lied it was very simple he came here to steal money and leave. It's very simple he came here walked around my yard asked me for $250 that he would bring a cage back to trap a snake and a quail egg and he did not return and then he ignored me the next day and I have a text message proving when I text him I asked him why haven't you come back with the cage what's going on and he ignored me. March 24th is when the owner of this company called Western Wildlife Control came to my house and stated that he did not have a chance to go to the warehouse to bring a cage but he will come back with a cape and a quail egg to help me catch a snake I did not hire him to walk around my backyard I did not give him $250 to walk around my backyard he never stated that I owe him money for any other any other things just that. On March 25th he did not show up and it's about 3 in the afternoon I call or text him I text him and he told me that he had a complicated day and he was ignoring me he basically brushed me off he took money from me and probably did not come back here it's a simple as that I'm going to file a lawsuit and I'm not going to let this go this is Despicable and disgusting also I noticed when I looked up his Incorporated name I noticed that he recently a year ago changed his name he probably has done this to

  Business response

  04/04/2022

  On March 23rd 2022 ***** contacted Western Wildlife Control regarding a snake siting at her property at *** 39th St West Palm Beach, FL *****. Per our conversation over the phone we explained that usually when a snake is spotted and we are called, we charge $150 for an Inspection regardless if the snake is captured or not. Due the the nature of this type of animal they may actually leave the property by the time we arrive on site. Once we arrived we did not spot any snakes and advised ***** that we would not charge her for inspection as a courtesy. I offered her to apply snake repellent in order to keep snakes away from her property. We advised that this service will cost $250 to apply the repellent along her property and in areas were snakes were previously spotted. Customer agreed and paid Western Wildlife Control $250 to apply the said repellent. ***** explained that she wanted snake traps for her property. We then said that traps do not work 100% so we will provide the service for free as a professional courtesy. After calling ***** the following day to reschedule her appoitment for the following day due to high volume in wildlife calls she agreed. Later that afternoon ***** became irate and said she wants her money back for the application of snake repellent. We then advised that services were performed and we cannot do so. We offered to place snake traps as a courtesy and free serevice. She declined the offer and continued to state that she didnt want the snake repellent. Customer was advised that services were performed and she recieved a copy of her invoice to the email that was provided the same day she called. (See attached estime and work order for services performed). Western Wildlife Control has documented text messages in which customer was made aware of the charges, Western Wildlife Control also offered to provide the snake traps as a courtesy and peace of mind, but customer declined. At this point we will not be refunding the amount of $250 for services rendered. 

  Business response

  04/06/2022

  Attached you will find a copy of the initial text message that was sent on March 23rd 2022. We clearly explained that the service for snake repellent was a total of $250 for Snake repellent. We also stated that $150 was the inspection fee regardless if we caught the snake on the property or not. Inspection fees are considered a standard norm in the industry for any kind of animal. Western Wildlife Control provides services with the upmost integrity and transparent service. Customer has threatened me personally and legally numerous times after we attempted to remediate the issue.

  Customer response

  04/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  That'sThat's not verbal the magic word is the verbal conversation that we had was not there's something wrong with these people but they are not right in the head the verbal conversation was not at all what they're saying they're lying so I have video I repeat video video video video video video of their making they did not know that I had small video cameras on the outside of my windows I don't have the big ones installed yet and I have a video where they verbally said that they would the 2:50 was to come there with one cage and a quail egg I did not authorize them to throw crap on the ground for $250 they're they're Liars second of all he told me verbally that he did not have to do an inspection as we're walking around he said to me smiling making himself look like the nice guy that he did not have to do an inspection because there was nothing in my backyard it was basically empty and then he starts talking about the quail and the equail Egg and the they are not going to continue this there's going to be a lawsuit filed I will not tolerate this
  Sincerely,
  
  ***** ***********

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