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ComplaintsforThe Driver's Seat
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid in advance with my CC to Drivers Seat in WPB FL for custom seat covers on 4-1-2024 three weeks later Drivers Seat called me to pick up covers at their store. I brought them home to discover they didnt fit my seats, I brought them back to their store and asked for a refund and they want me to reorder and they will try and get it right. I asked for a refund because they screwed up and I dont want to do business with them and wait another 3-4 weeks and hope they get it right this time. They wont refund me because they were custom made (custom made incorrectly). I want a refund and take my business elsewhere.Business response
04/25/2024
We don't offer returns on special orders. The manufacturer is making a new set. If they can't provide the correct seat cover, we will give a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.